I am elderly lady. I tried on line to replace my I phone Apple 7 with a more up to date one. Most of the time I could not understand what staff member was saying. I was put through to three different people. 90 mins later I though I had made it clear that I just wanted a newer version. Two days later I ended up with a SAMSUNG GALAXY !!!!!!!!!!!! Android Help. Help. I rang again. Brid not open package. I tried ringing Management. Still the same. I could not understand their speech I am so worried and exhausted.
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