My service has been consistently going downhill. My husband is on Vodafone and he will be scrolling just fine on 5G where I am seeing no service. For this reason, I wanted to close my account. I went into a store to sort it all out - you cannot do this in store - absolutely wild! Cannot do anything via their online portal either. So I spent 15 mins waiting and 30 mins on the phone with someone trying to pay off and close my account. Was put on hold multiple times and then was about ready to pay (unreasonably slow to get their payment system up), then they unceremoniously hung up on me. Of course, they have not called back even though they very obviously have my phone number. Glad I wasted 45 mins of my life and now I have to waste much more just to get away from this horribly run company.