O2 Reviews

1.69 Rating 439 Reviews
15 %
of reviewers recommend O2
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
Accurate And Undamaged Orders
Greater than 72%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Over A Week
Customer Service
1.28 out of 5
Returns & Refunds
Refunds Process
Difficult
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Anonymous
Anonymous  // 01/01/2019
I have been with O2 for years. Apart from being overcharged few years ago Im happy with the service & offers 02 provide. Connection is quite good, staff are mostly helpful. I would also like to mention Nathanial working in Lewisham O2 branch for his outstanding customer service. My old phone broke down and I didnt get any connection. It was old so I decided to buy new phone. Nathanial was very helpful and informative, took his time and made an effort to explain me the options I have, specifics of the phones I was considering. He also helped to me to log into my google account as I couldnt access it from my old phone. Was very friendly, polite and professional. I am very happy with the service I received and my new phone :)
Posted 2 weeks ago
Thank you thank you thank you to both Ayesha and Chegan. I'm SO grateful for their help. This would be 5 star review but unfortunately I had to call twice and wait on hold for a long time to resolve my issue, but other than that the service was fantastic. I had a nightmare with phone charges from Qatar Airways, no fault of O2 at all, but the advisors were friendly, kind, compassionate and happy to help me. I'm so glad and relieved that good customer service still exists. Can't say how thankful I am.
Posted 5 months ago
Great service. Seamless delivery. All available online 24 hours and so very convenient.
Posted 3 years ago
I bought a new phone today and the internet wouldnt work I rang up and I was told it would be up in 24 hours, what a relief!
Posted 6 years ago
Went to buy my first ever contract phone, provided me with great service very informative and help me chose a phone that was right for me definently know what their talking about would recomend to anyone Amazing!!!!
Posted 6 years ago
I would recommend switching to O2 I've have perfect signal and fast 3G. Good customer support too.
Posted 7 years ago
Just had a pleasant 5 mins on phone with O2 customer service, treated with utter contempt. everything sorted
Posted 7 years ago
WOW O2, have the most helpful customer service guy giving honest advice which actually led to me not giving them money! really superised but happy (:
Posted 7 years ago
Don't often have to deal with O2 customer service but when I do they are always brilliant
Posted 7 years ago
great customer service.
Posted 7 years ago
Great customer service o2.
Posted 7 years ago
O2 is rated 1.69 based on 439 reviews