O2 Reviews

1.69 Rating 439 Reviews
15 %
of reviewers recommend O2
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
Accurate And Undamaged Orders
Greater than 72%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Over A Week
Customer Service
1.28 out of 5
Returns & Refunds
Refunds Process
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Anonymous  // 01/01/2019
This is hard, o2 have so many different standards across the board l, dependent on who you get the other end of the line. We have been hit hard with covid with the wife loosing her job and me being a manager had to take a pay cut for 6 months, we fell behind on the sons phone bill and they ultimately completely cut him of and disconnected him, move on 3 months and I missed a payment of £13 on mine and my wife’s phone, got disconnected, I payed it later that day and a week later still not the connected. I called them up, the first woman refused to help and said I need to pay £452 to clear my sons phone before anybody will be connected again, even tho 2 of the contracts was up to date I explained I can’t afford this and to take some of the credit I had with them(£275) I was told that could not happen. With my wife being down about it and me needing my phone for work I tried one last time, the man I got this time was absolutely second to none, this man went completely beyond to help us and never once spoke to us like we done something wrong and completely understood our situation. He re connected me and my wife within 2 mins of the call and said there should have never been any questions on that, he then himself said about our credit and asked if we was happy to do a credit transfer to which I agreed, he transferred £152 and clear the arrears on my sons phone and left the other credit in place for future bills, again within 5 mins of this my son is back on and over the moon. If every employee from o2 was like this man then the world would be a better place not just the best phone company. I couldn’t thank this bloke enough, he even spent another 5 mins on the phone with me explaining things I can do to help myself out for the future, absolute legend and did not just help me with my phones but took the time to talk to me and generally helped me out with my day and my future outlook on things. He will go far and o2 would be stupid to ever let this man go anywhere. Absolute asset. Thanks again.
Posted 3 months ago
After years with 02 I ended my contract with this company as the customer service is appalling and non-existent. O2 customer services will not have a clue how to deal with simple complaints
Posted 2 years ago
I had a problem wiv my monthly pay bundle and I would advise not having an online live chat with them because I spent 52mins explaining my problem to 3 different people, after that I gave up and just called customer services who solved my problem with in 3mins and they resolved my issue and topped up £10 for me and have me advices and they were also kind and friendly so yeah the point is just call them don’t have a live chat
Posted 2 years ago
Accent of advisor difficult to understand very crackle line.
Posted 2 years ago
I was able to purchase an iPad Pro through them.
Posted 3 years ago
Phoned customer service to change contract. Your operator was incomprehensible. Staff in O2 shop Leicester sorted it out.
Posted 7 years ago
Can't wait to cancel my O2 contract. Had nothing but bad customer service over the past week! annoyed
Posted 7 years ago
Just received the best customer service from one of your advisors thanks Shere!
Posted 7 years ago
I've got o2 millions times better customer service with the friendliest staff..
Posted 7 years ago
Don't often hve to deal with O2 customer service but when I do they are always brilliant
Posted 7 years ago
top customer service :)
Posted 7 years ago
Excellent customer service from O2 this morning. Thanx guys happycustomer :)
Posted 7 years ago
Mahoosive shout out to Avi O2 for restoring my faith in mobile phone company customer service. New phone on way, one very happy camper :D
Posted 7 years ago
you were BT Wireless, you have poor customer support and supply a poor quality service, my family have less issues on EE & VodafoneUK
Posted 7 years ago
Thanks for taking the time to reply. Better than most customer service :o)
Posted 7 years ago
I am consistently impressed with the customer service O2
Posted 7 years ago
If anything you lot with ace customer service counteracts the draconian outages! Ta
Posted 7 years ago
I don't like O2 but sat in the shop at Canterbury waiting for the wife and there's some sterling customer service going on. We'll done.
Posted 7 years ago
great customer service shame about the lack of price match on 5S to other competitors.
Posted 7 years ago
O2 is rated 1.69 based on 439 reviews