I am writing to express my deep dissatisfaction and frustration regarding an unresolved issue of fraud involving my O2 account, and the extremely poor level of customer service I have received. I contacted your support team multiple times to report that I was a victim of fraud. The scammers gained access to my personal information, including my bank details, O2 account password, and security questions. They used this information to open three unauthorized contracts under my name through O2. I explained this situation several times via phone calls, clearly stating that I had no involvement in opening those contracts and that I had been scammed. Each time I was told that someone would call me back within 48 hours — but now a month has passed, and I have not received a single update or phone call from your team. To make matters worse, I was informed that my initial claim was closed due to “lack of evidence”. This is completely unacceptable, as no one from O2 ever contacted me to ask for any evidence. I had to call again to reopen a new claim, and once again — no follow-up, no updates, no calls. This level of negligence and lack of support is shocking, especially from a company like O2. As a victim of fraud, I expected empathy, timely responses, and a proper investigation. Instead, I have been ignored, and my case has been mishandled. I demand immediate attention to this matter, a proper investigation, and a full resolution of my claim. I also expect a formal apology and compensation for the stress and inconvenience caused by this prolonged and unacceptable experience. I hope to hear from you urgently. If I do not receive a response soon, I will be forced to escalate this complaint to the relevant ombudsman and consumer protection services.