O2 Reviews

Name: O2
Rating: 1.39

1.4 Rating 1,065 Reviews

8 %

of reviewers recommend O2

Company Reviews

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Metrics

1.4

Based on 1,065 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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"The Reading assistant manager of O2 lost the most important memories of the 1st month of my newborns life, just to get a sale.\r\nMy husband went in as he had broken his phone and needed a new one. I met him at the shop and when talking to the assistant manager he said I could get an upgrade with a \u00a3200 cash back. I thought it sounded good but said I need to back up my phone. Whilst looking through my phone to see how to back it up properly the assistant manager put his hand out and said let me do it... I thought he wouldn't be in that position if he didn't know what he was doing... I handed him the phone and proceed to tell him I have alot of invaluable memories on there that I do not want to lose to which I was told he knows what he's doing. He said it was backed up handed me my phone and we went home to find nothing from my old phone was coming up on the new one. We went back to O2 the same day to be told I was being impatient and that I needed to leave it and let it all load up on the new phone. Extremely worried and distressed I went on to my laptop to see if my Google had been backed up with photos and videos but there was nothing. I logged on to my samsung cloud, again nothing backed up. We left it 24hrs and went back to O2. We were waiting for the same guy to have a look when another assistant took alook and saw that the phone had not been backed up properly. Finally the AM took the phone, reset and charged it, something started to happen, he was addiment that he had done it right because all the photo's from before it was last backed up by myself had started coming through. I told him these were from 2023 but again I was being told I was wrong and that I needed to let the phone do it's thing. We went home another 24hrs went by and nothing. I knew all the memories of my third trimester to the 1st month of my newborns life were gone and there was no way of getting this back. I couldn't bring myself to go back in the shop and talk to the assistant manager without getting angry or bursting into tears. I emailed O2 complaints explaining what had happened, I wasn't even looking to get anything out of it, just to make sure that this doesn't happen to ANYONE ELSE! and I've heard nothing back from them. I'm beyond heartbroken and crying all over again writing this and so so angry that they treat their customers this way! I will be going back to O2 and demanding that my contract is cancelled. I want nothing to do with them ever again."

Keeley

Jince Jose

Anonymous

Anonymous // 01/01/2019

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“O2 accidentally disconnectected my service. After 6 months of trying to get it reconnected and them continually failing to take any action they told me they could no longer reconnect my service as 6 months had passed. The most disgusting customer service i have ever received, I had been a customer for 20 years. Never again”

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Posted 5 months ago

“Rubbish company”

Helpful Report

Posted 5 months ago

“Condensed version. Been with o2 22 years despite many mistakes over the years. Always remained loyal. Upgraded one weekendto a more expensive contract. Offered £40 for a nesr perfect phone with no scratches. In error they disabled my daughters sim on the current handset so we couldn't contact each other. Changed delivery date 3 times. Used the worst couriers in the UK - DPD. Ignored 8 complaints which incl screenshots screen recordings & proof. The moment I go to Ombudsman they magically respond with generic copy & paste responses from India. I WILL NEVER buy anything from.them again or upgrade. They don't care , Customer service are totally incompetent . Please avoid. They have 85% 1 star reviews online. You will only be disappointed if you buy a phone or contract with them. Caused so much stress which is still not fully resolved !!”

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Posted 5 months ago

“My partner and I lost $313,990 Btc to a fake cryptocurrency investment platform A few months Ago, We had made an investment with an online broker who pretended to work with an investment Firm that helped traders and he literally promised huge profits who at the end scammed us and wasn't even responding to our messages. This really hit us hard to a point my husband had suicidal thoughts. Fortunately for us,an old family friend who previously worked with my husband referred us to TheresachinRecovery INC an Inc operative recovery experts. They checked on our case and assured us that our funds were recoverable.Their services and responses were professional and satisfying. They were able to recover all our lost funds and we really appreciated them and forever greatful to their service. Incase you need their services, Email them : t h e r e s a c h i n 1 2 1 2 @ g m a i l . c o m Call/WhatsApp: + 1 4 3 5 5 0 0 8 3 0 4 ”

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Posted 5 months ago

“Everything went wrong!! I called O2 to give them a heads up on some random calls from people who claimed to have a missed call from me. O2 blocked my account without telling me! Both my son and mine phones have been without services for over a week. Each time I called O2 customer care I get a different story. This company is the worst! Do not use their service”

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Posted 5 months ago

“These are all prearranged to steal your money, and that's how they took mine until I contacted COVSECLTD /*/ COM, where I was able to get my money and profit back. They entice investors with manipulated gains, and once they have your trust, there will be a significant drawdown on accounts that takes your money away.”

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Posted 5 months ago

“We went with O2 because we were spending time in the UK and in Europe and they promised EU roaming At the time I reviewed them, their reviews were all good unfortunately. They have since been taken over by Virgin Media. Our experience was very poor and most upsetting. We ended up having to dump the SIM card in Europe and buy a new one in Austria, basically doubling our cost. Their system also accepted a top up without providing the sevice and customer service was impossible to contact. Previous interaction with customer service was extremely variable from professional and kind and full of overpromises which were not delivered to rude and unhelpful at their store. Don't touch them with a barge pole if you intend to travel between the UK and Europe.”

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Posted 5 months ago

“Rubbish company!Customer service is a load of garbage as well.Add on charges that they haven’t told you about.Sure they make up the prices as they go along! Tried to speak with someone about my bill and all you can hear in the background is staff laughing and joking! Half way through the conversation and the call cuts off! ( Yes..That old chestnut) They call back and I’m unable to hear anything..Almost like the call had been muted.Joke of a company.The people in the call room are going to make 02 lose a lot of customers.”

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Posted 5 months ago

“The 02 is the more bad company in the Uk , someone fraud me I am called 02 sometimes and I am don’t know if my contract is go to cancelled, I am have to pay every month 51£ for 3 years I am didn’t order iPhone and I didn’t asked for my contract to be up . Is the moste bad company the customer service is very very bad no someone can help you . I wish someone can stop the O2 company. Rude people rude staff.”

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Posted 5 months ago

“O2 is the worst provider in the UK and their customer service is not helpful at all. After getting a 24 month contract with them just because it came included with virgin media they continued charging my account. I never used their services and when requested to cancel the contract they decided to charge me for the last month for no reason. Wasted a whole hour on the phone to get zero help… I don’t recommend them at all!!”

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Posted 6 months ago

“After nearly 30yrs as a loyal customer I have now left due to being treated by phone operators rudeness and being unhelpful. I am sorry for the 1* if it had 0* I would have put that. Very bad company now, equally bad customer service, they are doing a public service how do they get away with being so rude to customers saying their calls are recorded. If they are recorded why are the staff still hopeless, so glad I’ve finally moved on!”

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Posted 6 months ago

“Terrible company. Ammended my package without any notice and it's near impossible to contact them to discuss a solution. Their online help just sends you around in circles constantly having to relog in. Virgin media used to be the worst customer in the UK and this merger seems to have bought the O2 side down to the same standard.”

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Posted 6 months ago

“Awful company. Had to cancel the contract because they ruined our internal systems. They agreed to cancel but continued billing. Called them many times to rectify and no one knew what they were doing. I'd never work with them!”

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Posted 6 months ago

“Having to take them to ofcom and the communications ombudsman for complete failed service and missold connect. You would not believe the level of incompetence from start to finish. Sold unlimited data and then when there was a limit set they repeatedly broke promises of during it due months. Customer complaints have not returned communication despite promises and their own automated messages saying I would get a response with 7 days. The service itself has been failing for months with an ongoing issue. Finally after they agreed to cancel the contract with no termination fee they are now trying to charge this stating that there is nothing on my account stating this. Have involved ofcom and the communications ombudsman. O2 have failed to provide the information requested for them. Will also get further legal advice. I've spent over 15 hours trying to sort this. I've tried telephone calls, emails, messages through their app, web site and messenger. Each step was a complete failure. Look at reviews at other review sites. O2 are shocking, in fact embarrassing.”

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Posted 6 months ago

“O2 is the worst service coverage comparing EE, Three, Vodafone. I will never ever take O2 again in my life”

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Posted 6 months ago

“I want to change my password for my 02 login and I want to change the date 02 take the bill for my account as it is getting difficult to pay”

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Posted 6 months ago

“Absolutely fuming how me and my husband been treated they had our phone for nearly 3 weeks was sent off because it kept over heating and then wouldn't switch back on, they took 2 week of this time to then call us saying can't fix it cause screen is broken not the fact they gave us dodgy phone that ended up not working and screen is absolutely fine by the we received it back not working and want to charge us nearly 300 pound for a fault that this phone had brand new phone not damaged our end but from the over heating!! Don't buy flip phone 6 or go with o2 they don't care now expect to pay this contract for this pill c...p what a joke”

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Posted 6 months ago

“I’m putting this concisely as I spoke to 8 people over ten days to sort out me keeping my old number when changed from pay and go to monthly bank account. Every time I was told by each advisor it was sorted out only to find every time it wasn’t! I blame myself partly as I should have not up with it and left them. The last time I spoke to some one he would have been the tenth I realised something was wrong, and it was I was talking to myself and he had cut me off not only speaking to him but my service was cut too. No Service my iPhone reads. In the end it spurred me on to leave them and I am waiting for a SIM card from another company in a days time. I agree with what people say here, the customer service is shocking, diabolical in fact! I wish I had read these reviews before as I could have saved myself a lot of trouble and stress. I am 79 years old and if this is how they treat everyone please save yourself trouble and don’t go with this provider!”

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Posted 6 months ago

“Absolutely dreadful mobile network provider! I strongly advise not to join or use O2, as their mobile provider. They message me stating that they no longer provide service to any old simcards. But the funny thing is these 'Old Simcards' come with 'Long-Term Customers'. But this is obviously something a gluttonous business, such as O2, don't really care about! They even send out automated messages, after requesting your PAC code. Stating your Sim Serial number, existing credit (if you are Pay As You Go). In addition to the telephone number to contact, if you wish to get a refund. Good luck trying to get your refund though! The automated message specifically states to call, "...after completing your switch". However the O2 Department say that they require you to, "Still be an existing customer and have an O2 account, to receive any possible refund". The whole business is run extremely poorly. Whilst I am glad that I have left such a dire Network provider, I do still feel scammed. O2 has basically kept all of my unused credit and were unable to provide the refund; which they themselves stated in their message, in the first place! 1/10”

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Posted 6 months ago

“If you’re thinking of opening an account with 02 don’t! O2 fraudulently charged me for 2 years for 2 lines I didn’t know about or have a contract for (my charges are irregular as I travel abroad a lot). They stole over £900 and admitted it but after 2 months still have not refunded - I get passed between Pakistani/Philipine and South African call centres who can’t resolve anything and just say wait 5 more days! Unbelievable a big company robbing their customers with no way to call a UK office and resolve.”

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Posted 6 months ago

O2 is rated 1.4 based on 1,065 reviews