Rather that banging out O2 priority tickets and events this service provider should stick to the basics of running a business and looking after customers. To sort out an error by O2 it has taken me over 30 hours of phone calls, waiting on phone queues, being cut off after waiting a long time and talking to someone from O2, contradicting information, poor customer service etc etc. I can not stress enough how on earth this company can promoted itself so highly on advertising but are absolutely useless at the basics? SUCH POOR CUSTOMeR SERVICE that it really becomes embarrassing to call them again and get another wakeful experience. Welcome to O2 a.k.a 2 Bob Outfit