Following 15 years as a loyal customer I have cancelled my contract with O2. The company was prepared to accept my monthly payments without any thought to the customer, I have found a competitor to O2 who have offered the same package for 75% less.
It appears that 02 customer service isn't focused on customer satisfaction, Directors and Senior managers need to review the business and remove departments that aren't adding value for money.
This needs to be completed quickly if you wish to retain customers and increase your market share.
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