Customer service is awful. Ordered a supposedly in stock phone on upgrade for them to email me to say the phone I'd ordered is of stock and would be delivered within a week. One week passed and no phone. Customer service telling me the same robotic response. And if you go on there website the phones are still showing in stock. But click and collect days are changing. I think they need to be honest with customers that have been with them for years. Yet if I wanted to buy the phone outright now someone would fly over and drop it off with a cup of tea in hand. Unloyal company only wanting new customers so will let the upgrades and loyal o2 customers wait. If I don't get any answers by the weekend I'm leaving o2 and shopping somewhere else that cares about their service users.