Ordered phone on line, collection within 30mins, once order went through got confirmation collection 3 days ? Went to store who was more interested in going home than helping me. Called customer service who put me on hold for 15 mins asked shop to check as it was pushed through, still nothing ! on hold for another 24 mins to then get a different person on phone so I had to explain issue again by this time shop was closing and I was being shuffled out the door. POOR CUSTOMER SERVICE! No one actually cared o2 offer was have a £5 credit ? ABSOLUTE JOKE ! I don’t want money back I want my phone and to be treated like a valued customer.