I cancelled my contract in August .. paid my final bill 30 days later October and November they continued to take direct debits of £39 per month. I complain. They advise they had not cancelled my contract despite me having this in writing from them. They have cancelled my contract today but tell me I now need to wait until December for any refund. I need that money they took unauthorised from my account today as other direct debit have now failed due to this. I complain about this and a manager promised they would call me back within 60 minutes. Did that happen... nope. Just awful service. Stolen money from my account and refuse to give it back to me until thier billing system produces a bill on December Awful Can't give zero stars or less so they get just one. Swerve o2 as much as possible.