Migrated from virgin mobile which had really bad customer services to 02,been with them 5 months then i got a message saying my bill was going up by 14.3% in April,called the customer services and told em that i was told no price increases when i signed up ......and the response was....sorry but you have no choice but to accept it and pay it.Well 02 guess what im not and i wont ,i have just signed up with a new mobile provider......short terrible company and experience that i will never forget.