So my friend who has alot going on in her life rn including cancer and her three young kids, went along to 02 today to swap her phone and she got shouted at. She suffers with her mental health and often can't decide on things so this switch up seemed like a good idea, although i told her its ridiculouly expensive. She went in today to change her phone one last time as her Google ones been playing up and they shouted at her to the point she started crying and they still stood there and had a go at her because she's changed her phone 4 times. The way she was treated today at the Basingstoke store is absolutely disgusting you should work on your customer skills, Phone her and apologise and never talk to anyone like that again! Vile scum!!