In a word? DISGUSTED Tried to purchase/order a phone online, and in spite of me wishing to avail of the pay UPFRONT IN FULL... I was forced to select a monthly GB allowance contract. This I was told I could cancel immediately upon receiving phone and that would be the end of it; I would be left with just the phone I had already paid for in full. However, I was informed that by ordering the pay UPFRONT phone with a compulsory need to add a sim GB contract EVEN though I was going to cancel it, STILL required a credit check and my agreement to accept the contract. ISSUE: At the last stage of ordering process (and having supplied all my details, bank account details, and selected the UPFRONT payment to be made by my Paypal... I was confronted by a THERE HAS BEEN A PROBLEM screen, saying please call us using your O2 number. No other option! Now, after searching for a number to use with my old phone, i got through after a long long wait to some useless fruit I could not even understand in Pakistan/India, and he said just try ordering AGAIN. RESULT: I have had TWO lots of money taken from my bank account meaning his advice triggered two orders and have received no email invoice or confirmation or anything, and only my being told their was a problem call O2. I have contacted them now 3 times, 1 time by text chat...wanting just my money back and to never go near O2 again in life. I am exhausted, disgusted and seriously angry... O2 ARE WITHOUT DOUBT A DISGUSTINGLY BAD COMPANY. Just the extreme stress caused wanting on the phone to get through and once through trying to deal with their call centres in India/Pakistan and the things they employee there will destroy your patience and drive you to insanity. MINUS (-10)