We were placed on the O2 network from Virgin overnight yesterday, and promised an easy, seamless switchover. My husband and I have a phone apiece, the numbers of which differ by one digit at the end. My husband is the main account holder, and I am the peripheral, but the passcode required for him to enable the account came on my phone instead. He and I tried every means to activate our accounts without success, and the message received was that the email and passcode details did not match. In exasperation we independantly got through to 'customer services.' I waited 25 minutes to speak to someone, whose accent was so impenetrable that I only managed to grasp one word in 10. I politely requested to be put through to someone who could speak English clearly and concisely, and was cut off. Am currently still waiting for the security code text. I am angry and unimpressed by the so-called service, and if this continues will change providers, preferably for which have personnel who can speak English in a comprehensible manner.