Network good but company awful! I have had nothing but problems trying to resolve my problems. After several months of trying, talking to 6 different customer service advisors, hours of calls where I have been on hold, then cut off, I am no further on. I attempted to use the chat service and 2 months later still haven't had a response. Even though I have emails confirming I don't have to make the final payment on my account I now have a company contacting me for the final payment! I have just tried to contacting o2, they didn't have a clue and then put me on hold only to cut me off again! This is completely unnaceptable customer care for such a big company and I honestly don't know what to do next to resolve the issue as I can't face contacting them again.