I thought I was a virgin mobile customer. Then I get a letter from O2 saying thank you your new contract starting date.. I thought I haven't got a contract with O2 someone must have stolen my details from me I informed my bank this is fraudulent I never requested a contract with O2 got my bank to cancel Payment. I am a virgin mobile customer. I was not contacted from virgin to say I was being moved to another provider. Then 2weeks later I lost signal couldn't make phone calls or texts ect. I followed the steps on my phone when making a call informed I have balance due to O2. Internet search I found out virgin mobile are sending all their customers over to O2. I paid my bill over the automated message on my phone for one month SIM only so I could make calls and texts. Now I am in limbo I am with O2 but was not informed or asked about this. I do not know my O2 account details or what SIM deal I'm on. The following has been going on for 2 months.. Been trying to speak with O2 customer services I've been cut off twice the third time informed they can give me a sum only deal but they not able to complete it today I spoke with them at 820pm ish customer service said they would call me back tomorrow evening to go over my account login and SIM only deal. I did not get a call back.