My problems started when 02 transferred my Virgin account. I had no service, no landline and a death in the family, I am disabled and almost housebound, so my mobile is my lifeline. So I cancelled my direct debit for the Virgin sim on 15 May 23 (and entered into an account with EE). On 20 June 23 received an 02 sim, so I was expected to go without service for over a month. I have not used this sim and it is still attached to it's original packing. The case is now with the Ombudsman thanks to help from Resolva. I have tried to pay what they say I owe them ( maybe the final Virgin bill? £13.51) but they have refused payment 3 times and are threatening me with a debt collection agency and possible court proceedings, bring it on idiots. If this happens I will try and involve the press. As so many reviews have said - BEWARE Ps, this is a shortened version of the story, and why did Virgin hand over to them, I think we can all guess.