If I could have not even left a single star I would have done so . My phone account has been cancelled by 02 - they claim it was fraud but none of my families accounts were . I tried to get someone on line to help - kept getting the message that they are too busy -try again later . Went into their Oxford Street branch and was told that they were busy and I would have to wait 30 minutes to talk with someone . I use my phone both professionally and personally and completely rely on it . I needed to get back to office so said I could not wait that long so needed it sorted . They then called through to O2 and passed the phone to me , it was over 10 minutes before anyone answered . Within 5 minutes, I was told I was being out on hold whilst they reviewed and then cut me off . There was another 10 minutes of waiting whilst I tried again in 02 -no one cared or showed any interest in my predicament in the shop . It took forever when I did speak with someone ( I was in the shop for over an hour -when she asked if I wanted to log a complaint at the end I said no as I could not wait any longer ) . I was told that my phone would be reactived within 24 hours -we are on 25 hours and my phone still has not been sorted -what do I do -there remote service keeps saying call back later -can’t find a number to call anyone . I have 4 phones on my account and pay over £200 per month ( that does not included HP on phones ) , I will be moving at the first possible opportunity-leaving this post on as many social media sites as I can and will pass my message on far and wide -they just don’t care