After calling 02 customer support and getting no where i called into 02 in Harrow town centre where i was dealt with by a young man called Eshan who i thought was actually the manager of the store. Despite being really busy and seeing that i was being palmed off by customer services he went above and beyond to make sure that my old number was re issued to me. I loaned my phone to a friend who was mugged in South Harrow loosing all access to mobile banking as well as all my contacts , google passwords ect Without my phone number i could not access anything. People are very good at complaining yet very few actually take the time out to compliment people these days. I just want to make sure that Eshan receives the praise that he should because had it been left down to customer services i would still not have had my issues resolved so THANK YOU Eshan Now all i need is a phone so should anyone have an old phone they have going spare i could certainly put it to good use jemjemzmc@gmail.com