Terrible customer services avoid at all costs . They also rob you of your payg credit . They also disconnected my sim and been waiting for these clowns to activate sim. Which the lies they tell is absolute joke . No wonder they have hassle due to there problems they cause . i have emailed o2 complaints also ceo of virgin and o2 . Ive also emailed ofcom in regards to the hassle ive experienced . I still have no phone connected and ive been without a phone all threw them scumbags agents .