AVOID AVOID AVOID!!! Under no circumstances get an O2 pay monthly account with these scammers as when you want to move to pay as you go after your contract expired and you don’t own them anything they will not let you go. They will come up with all kind of excuses like the form wasn’t filled out properly, their system is down ( for 3 days!!!) we can’t see a form being filled out, the form failed we can’t tell you why…. It’s been 8 days and still not sorted… been told it will take 24h then 48h and been passed over from department to department and spent multiple days and multiple hours trying to resolve the issue. I think I spoke with every single person at O2!!! What should be a simple process looks like it’s not as they want your money and are willing to let you go easily and they take your rights as a customer away by not letting you move to pay as you go! Also sent complaint emails but had no reply yet and at the end they say you must pay this month even that is not your fault and if you think you’ve been overcharged to contact customer services…are you having a laugh? Again, PLEASE AVOID O2 and spend your money elsewhere. It’s disgusting what they are doing just to take money from you!!!