MBill
No 5G, No Signals and Internet in Many Places, Bad Customer Service Don't get 5G at all, terrible signals and internet in many places, on top of that really bad customer service. I had to travel abroad due to my father's demise, I needed to arrange my travel in an emergency and I could not inform O2 about travelling abroad. On reaching abroad I enable my travel bot (£6/day), and I received a text message which I am pasting below as it is: "My O2: We've added your O2 Travel & Higher Data Limit in non-O2 Travel countries Bolt On, which you can start using now." Once I received the above text from O2 I started using the data, after using it for some time I realised I was charged £110 for few MB data usage. On reaching back UK I spoke with the O2 customer service adviser and explained the situation. She added half (£55) credit to my account and said the country I visited was not included in the package plan. I still believe that I was charged unfairly (£55) and it was due to the misleading text message I received from O2 which made me assume that I would be charged £6/day and then started using the data, if the country was not covered, the message I received should have clearly said that this country was not in the list and I would be charged £7/MB, but it was not the case.
5 months ago
Read O2 Reviews
O2 has a 1.4 average rating from 901 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial