I had a sim with o2 as part of virgin package. Never wanted it nor used. When it came to renewing I called o2 to cancel, after just over 4 hours being passed to different departments, left on hold and hung up on, I decided to simply cancel the direct debit. As they made it impossible to cancel the contract. I also wrote an email to their complaint department. I then received emails stating I’d be charged a penalty for missing payment. I called again, the exact same thing happened. This time just over 2 hours. Again, I sent a letter of complaint. I have again been sent demanding emails for payment. Just called again, after waiting 35 mins I got through to someone, I asked him to call me back if connection was lost (like the last few times!) then hung up on and no call back. I’m calling from an o2 (different acc to one trying to cancel) so they can’t say the reception is bad!! No replies to my 2 emails of complaint. I’m fed up trying to cancel a contract when they make it impossible. Awful company. Certainly won’t use virgin if I have to have an o2 account to get it. I think they make it impossible to get through so you can’t stop the contract.