My partners phone was accidentally washed. It was an old phone so it didn’t really matter. I took out the SIM card and found that it was too big for current phones. I phoned O2 customer service to ask for an replacement SIM card, and because I couldnt tell them the remaining balance (pay and go) they said they couldn’t help, that I would have to go an O2 shop. The agent then disconnected my call. Yesterday I made my way to the 02 shop in Union Square Aberdeen where I explain the situation but no joy was had. I was given the phone number for customer service even though I said I’d already spoken with them. The assistant told me I’d probably phoned the wrong customer service. I’m maybe elderly but not stupid Doh! Terrible way to treat an OAP who has been with O2 since mobiles were bricks. I understand that they have security to think of but I left that shop less than impressed. I found a small shop dealing in phones, he was very impressive and very happy to help. Black mark for O2, I am reviewing my options for the future.