Upgraded my handset and contract to the unlimited plus plan and paid extra money for express delivery for before 10.30am on 30th...this didn't happen and the order is still "processing" I've spoken with multiple people one saying it's a technical issue and that it'll be resolved promptly...not the case. Another saying that it was because of the holiday which is fair enough and that I'd get in on the Tuesday...Another lie. So, today called again and another advisor has said that there's been an influx of orders and DHL haven't collected the handsets yet. All three advisors have lied and said that they were going to sort the issue out with the team that process the orders and liase with the complaints team and o2 have done the bare minimum to rectify things. I even offered to travel and collect the device from an o2 shop, but apparently that was not allowed. They should not have even offered express services if they couldn't fulfill the order and the lies their staff have said in order to pass the blame on to other team or the delivery service is disgusting. Also, I have complained about poor network issues in the past and nothing was done by them then either.