Been with last 5yrs but needed today to go into local branch in Shrewsbury, which had given a great service previously. That branch is now closed. So next is Telford phoned them and out of order, so phoned helpline who said it was the correct number. So phoned Wolverhampton who answered immediately the company going through a franchise and there is no phone at Telford branch. Very sad that this is so awful a service now as really respected/appreciated the Shrewsbury team who were always on top of any issue I had presented with. They were experienced , patient, friendly, and gave service with a smile.