Login
Start Free Trial Are you a business?? Click Here
Adrian Butcher
I asked for my 80-year-old mother to be released from her contract. She had moved shortly after renewing her contract but found her new flat did not have the coverage promised at the point of sale or on the coverage checker. As she was just outside the cooling off period 02 would not release her without a significant financial penalty. No compassion, no empathy, and VERY poor customer service (hours on the 'phone). I pointed out that this was about being flexible with the rules given the specific circumstances, but 'computer says no'. Raised a complaint, they simply refused to respond. So, it's OK - according to the 02 - for an 80-year-old woman to be forced either to sit shivering in the garden to use her 'phone or be forced to buy unwanted broadband and VoIP because the service she thought she was getting doesn't work at the home address. Terrible company.
8 months ago
Read O2 Reviews
O2 has a 1.4 average rating from 1,069 reviews