I rang and asked for PAC code well after ten phone calls and text messages I still haven’t received any e mails to confirm my move. I couldn’t understand the person I was speaking to he just kept on calling me and asking the same questions about my name, postcard, e mail address and bank details of which I told him time after time. Then finally he asked me for my bank details again for a charge of £1 to finalise I think it was to cancel my a/c. I was tied up in knots and got very stressed I had to keep confirming all the details ever time he called. Now I am not sure if I will be able to transfer to my new provider now being Monday. I know this might be a coincidence but I have had an amount appear on my current a/c which is pending awaiting for the full amount. I have no idea what shop this is referring to so have had to put a stop on my card. You never know these days of scamming. Hate having to do everything on line. Very stressed!!!