Paid my insurance for 24 months , today dropped it and smashed screen. Called insurance and they want to charge me 60 pounds for repairing when already paid for insurance 150 for 2 years!!! as been told I payed for a chance to call insurance services , sorry are you out of your mind ? reap off no other words and its after 9 years with a company!!! Will cancel now and hope will never deal with o2 !!!!