My daughter is a customer with o2 and inadvertedly exceeded her allowance for calls. She was given no warning of this but received a bill for £100 for a weeks' calls ( 50p for 3 second call, £8.00 for a 15 min call) she is given an alert if her data is exceeded, but not, it seems, phone calls. This is an unscrupulous and cynical money making scheme, but I doubt anyone feels any shame for causing financial hardship. She will be leaving this appalling company as soon as she is able to.
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