Awful customer service. I have never received such unprofessional customer service in my life. Called to cancel my contract within the 14 day 'cooling off' period, only to be told by Diane in customer retention team that I can olny cancel the contract from the point of sale (third party seller). This was in fact wrong and she knew it. She fed me a bunch of lies before transferring me to another department where I waited for over 20 minutes before they hung up on me!
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