Refund 1st payment on 02 app made 14/2 said it was declined so waited few hours paid again it went through. You took two payments in the end one on 14/2 15.35 then another 15/2 00.41 hours. Phoned 5 times once on hold and on call for 1hr 12 minutes been to store to resolve 3 times they called customer service promised callback on 2 occassions between 6-8pm and still nothing. You have advised you have botH payments on payment to trace email have this as evidence WHY WONT YOU REFUND NOT STAYING WITH YOU END OF CONTRACT AND THEIR ARE 2 IN THIS HOUSEHOLD
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