Dreadful company to deal with. Try to scam loyal customers by charging massively increased rates for exactly the same deal under the guise of an 'upgrade'. The exact same contract is £30pcm on Uswitch but £45 as an 'upgrade'. The only way around this is to call them - I am currently on the fourth call of 20 minutes in length, the previous 3 times they hung up giving no reason without speaking to an advisor. Scumbags.