I am taking five minutes out of my day to thank O2 representative James Lohan for the courtesy and helpfulness he extended to me recently. Faced with a situation that I was unsure how to proceed with, James Lohan helped me through the process with a perfectly pleasant and professional manner. What I thought was going to be a somewhat difficult experience was made so much easier by this young man. No question was too absurd and never once was I left feeling overwhelmed with jargon I didn't understand. He has restored my faith in customer services and ensured that 02 has secured my business for the foreseeable future. Thank you again James Lohan O2 Customer Services. 19/05/20 13:18 CASE ID :1199273032