have been faithful O2 customer for 11 years and always been totally satisfied with the service I have received. Yesterday I placed a new order for a new phone and screen protector for my son. Before I placed the order I confirmed with 3 people that even tho I lived in one county and my son in a different county, it was possible to have the order delivered to him. Guess what was delivered to me today!!! When I contacted customer services to let them know that it had been delivered to the wrong address, I was told - "Sorry nothing we can do, you shouldnt have been told that yesterday. How you get the phone to your son is up to you." Thanks a lot O2 for nothing. If this is how you treat loyal customers. I will move ALL of my business elsewhere including the rest of my family!!!!
10 months ago
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O2 has a 1.68 average rating from 447 reviews

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