This refund process has been the most exhausting process I have ever had to deal with. This has been an incredibly long and annoying service. It should not take this long to issue a simple refund. It's now going to be over a month for a refund. I am disappointed on how o2 customer service and live chat has spoken to me about it and I wish to write a formal complaint. I returned the faulty product on the 31st of May 2019. I was told the refund was in process. I received an email from o2 on the 10th June unable to refund my money because they needed my card detail. I rang o2 customer service and instead of giving me an option they told me they can only give me credit onto my o2 account. Because its past the 30 days. I bought the product on the 5th May 2019 and returned the item within 30 days with a tracked postage no - JS0**********. The person I spoke to was hard to hear and wasn’t dealing with my request properly. I am unhappy with the level of customer service as the person felt like he was reading a script rather than dealing with my request. I messaged o2 again that you they will send the refund by cheque as my account was officially closed and should take 10 – 14 days. I rang o2 about the refund again and it now seems that o2 finance needed to wait for a final bill and then need to generate a refund. I was not told that this was needed in the first place. This is when I contact o2 complaint and the whole process starts again. This time an email was sent about it and that the refund will take 7-10 working days from the 19th June 2019. I messaged a week later only to find out that o2 still waiting for the final bill to generated before they actually do anything to send a refund.