Name: O2 Mobile
Rating: 2.36

“O2 mobile are extremely good at keeping their customers informed and always keep in touch, when I need to talk about my phone bills they are always their for me.”

Helpful Report

Posted 5 months ago

“Account closed in November 2023, subsequently O2 listed an amount of £20.00 on credit reference agencies as 'in Default'. I had no idea this had been done as O2 failed to communicate this to me. I await O2 clearing my name but this is proving extremely difficult. Raising a complaint has no effect with an automated reply, followed by another response asking for a mobile number. When speaking to their agents dealing with old accounts (based in South Africa) they say it has been forwarded and to wait. Its been 4 weeks now, how long should I wait?”

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Posted 5 months ago

“Plz plz don’t buy anything from 02 it’s rubbish I have been asking for help last 12 months been ringing customer service and going to the branch but no help I have two little babies my phone isn’t working at all can’t ring anyone even can’t receive calls missed so many GP appointment do to have 02 I have been bagging to cancel my contract I’ll pay off everything but they said no you can’t till 2025 today nearly cried in the shop when he told me that I don’t know where to go plz plz trust me it’s vry bad service customer service don’t want to listen your problem at all”

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Posted 6 months ago

“My 83 year old father called o2 customer services to add a 1Gb bolt on for this month which he was given. The sales guy on the other side also decided to sign him up for an additional 10GB extra for 12 months. He clearly had to reach his sales targets and decide to steal the money from a vulnerable pensioner. Absolutely disgusting!”

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Posted 8 months ago

“Been trying for 5 days to contact o2 yo pay off my device plan and I cannot get through to o2 at all and they send emails telling you to ring. Awful customer services”

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Posted 9 months ago

“HAVE BEN CHARGED 70 POUNDS for possibly accessing Mobile Data outside UK. 75 MIN ON THE PHONE WITH 3 TRANSFERS from on call centrte to the otrher, Still they were no sure what are the details of the charges. I have laways taken my mobile abroad and outside the Europe and aware of the charges.However my mobile data was off and useda local SIM. I will lodgea formal complaint to get my money back.My advice to every one , do not buy anymobile contract s from O2 and virgin.It is such a bad srvice and a mess”

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Posted 10 months ago

“O2 has to have the worst customer service on the planet. I ordered a virgin media package which comes with a mobile sim deal. It turns out the sim deal is on an O2 sim. I cancelled with BT & EE a few weeks after ordering this deal. The sim never came & actually went to the wrong address, I found this out after hours waiting & being transferred on customer service. I tried many times to cancel but they told me to get a sim from an O2 store & register it & give them my PAC code to keep my previous number. As I had cancelled with EE my number was going to be out of use unless I got it changed to this O2 sim. I was on the phone to customer service for 6.5 hours, half the people telling me they have no record of me & the half seeming able to help but the call ended up dropping when getting transferred or put on hold before completing a process. I nearly had a breakdown explaining this situation calmly to each new member of the team. I ended up calling EE to uncancel my cancellation just before losing my number. The next day I went to the O2 store to try & cancelled the contract for the sim that I had never received that they had already started billing me for. After having to take a day off work, go to the store & another few hours on the phone with customer service it seemed I had successfully cancelled with them, I was told I'll receive an email in 2 weeks. I did receive an email but it was to charge me £230 for cancelling something that I hadn't received that they had already started billing me for. I have 40+ emails & around 20+ hours with O2 customer service since August when this torturous process with them allstarted. To summerize how they do business is PURLEY CRIMINAL. Kind regards Quinton Hillocks”

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Posted 2 years ago

“Transferring from new number back to old number after transferring to O2 was very difficult and took over a week.”

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Posted 2 years ago

“I don't like”

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Posted 2 years ago

“I recently swopped to O2, but upon finding out their signal in my area is worse than my current provider I cancelled within the 14 day cooling off period. The cancellation took place almost immediately. O2 have today gone ahead with the porting off my existing number, in effect terminating my old contract with Virgin and leaving me without any phone number or active SIM. Numerous phone calls, where I have been cut off, and I'm told they can not give me a time scale when this will be resolved. As far as I have been told I can not rejoin Virgin under my old contract.”

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Posted 3 years ago

“Was trying to contact o2 the during covid 19. The phones numbers they have for contact go straight to automated message and do not give you a option to speak to a adviser. Will not be renewing my contact with them.”

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Posted 4 years ago

“Have been with o2 for years. Always get a good deal on sim/phones. Customer service very good.”

Helpful Report

Posted 4 years ago

“Can’t fault o2 good customer service very helpful sorted the problem very quickly and with out fuss, rare thing these days but credit were credit due 5 star service”

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Posted 4 years ago

“NOT HAPPY AT ALL I have recently joined O2 and have brought my number over from the other network. I was told it should up and running within 24 hours, but it took 30 hours, Then I discovered that the 4G network was not working so I called O2 customer service to find out what the problem was. I was told that the information transferred over from the other network had not transferred across correctly and this was the fault, it should be up and running within the next 12 hours, I was still waiting 2 days later, I called O2 again and asked for a new sim as the network was still not working. I received the replacement sim and 12 hours later it had started working (full service) I was happy. 28hrs later the network had been disconnected no voice, text and data services, so I called O2 again and this time I was told that the information was being transferred to the new SIM. I explained to the customer service person that the information had been transferred to the new sim and was working, (full service) now I have no service on my device, the same story again please wait 12 hours and it should be up and running... Guess what! still not working. After calling O2 several times to fix this problem. I was told that a mast was down and the engineers were fixing the problem this is a load of rubbish my friend is an O2 customer and her phone is working fine we both are in the same postcode region. I have been told to wait for another 24 hours for things to be up and running, I have 8 hours to go and my gut feeling is saying I don't think so. My advice is to strongly avoid O2 like the plague. This is a really bad company with customer service agents that have no clue with what they are doing but are happy to sell you a load of rubbish just to get you off the phone so that can move on to the next customer. I dislike giving companies bad reviews but this is ridiculous. The worst thing for me is I am stuck in a 12-month contract and if I want to end it I have to pay £155.6 so I can go to a better company. NOT HAPPY AT ALL.”

Helpful Report

Posted 5 years ago

“NOT HAPPY AT ALL I have recently joined O2 and have brought my number over from the other network. I was told it should up and running within 24 hours, but it took 30 hours, Then I discovered that the 4G network was not working so I called O2 customer service to find out what the problem was. I was told that the information transferred over from the other network had not transferred across correctly and this was the fault, it should be up and running within the next 12 hours, I was still waiting 2 days later, I called O2 again and asked for a new sim as the network was still not working. I received the replacement sim and 12 hours later it had started working (full service) I was happy. 28hrs later the network had been disconnected no voice, text and data services, so I called O2 again and this time I was told that the information was being transferred to the new SIM. I explained to the customer service person that the information had been transferred to the new sim and was working, (full service) now I have no service on my device, the same story again please wait 12 hours and it should be up and running... Guess what! still not working. After calling O2 several times to fix this problem. I was told that a mast was down and the engineers were fixing the problem this is a load of rubbish my friend is an O2 customer and her phone is working fine we both are in the same postcode region. I have been told to wait for another 24 hours for things to be up and running, I have 8 hours to go and my gut feeling is saying I don't think so. My advice is to strongly avoid O2 like the plague. This is a really bad company with customer service agents that have no clue with what they are doing but are happy to sell you a load of rubbish just to get you off the phone so that can move on to the next customer. I dislike giving companies bad reviews but this is ridiculous. The worst thing for me is I am stuck in a 12-month contract and if I want to end it I have to pay £155.6 so I can go to a better company. NOT HAPPY AT ALL.”

Helpful Report

Posted 5 years ago

“This refund process has been the most exhausting process I have ever had to deal with. This has been an incredibly long and annoying service. It should not take this long to issue a simple refund. It's now going to be over a month for a refund. I am disappointed on how o2 customer service and live chat has spoken to me about it and I wish to write a formal complaint. I returned the faulty product on the 31st of May 2019. I was told the refund was in process. I received an email from o2 on the 10th June unable to refund my money because they needed my card detail. I rang o2 customer service and instead of giving me an option they told me they can only give me credit onto my o2 account. Because its past the 30 days. I bought the product on the 5th May 2019 and returned the item within 30 days with a tracked postage no - JS0**********. The person I spoke to was hard to hear and wasn’t dealing with my request properly. I am unhappy with the level of customer service as the person felt like he was reading a script rather than dealing with my request. I messaged o2 again that you they will send the refund by cheque as my account was officially closed and should take 10 – 14 days. I rang o2 about the refund again and it now seems that o2 finance needed to wait for a final bill and then need to generate a refund. I was not told that this was needed in the first place. This is when I contact o2 complaint and the whole process starts again. This time an email was sent about it and that the refund will take 7-10 working days from the 19th June 2019. I messaged a week later only to find out that o2 still waiting for the final bill to generated before they actually do anything to send a refund.”

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Posted 5 years ago

“Shocking, the prices are ridiculous and even after being a customer for over 10 years with no missed payments. I went on holiday to Africa and did not know tht this country was not included in 02 travel. Within less than a week I had racked up a bill of over £500 and my services were cut off. I contacted thm and explained my situation but were not prepared to reconnect me until I had paid a substantial amount of the bill. Leaving me in a unfamiliar country with no way to contact anyone. As well as this I moved to pay as you go and bought a big bundle which you seem to go through like lightening. Instead of. Being able to buy another big bundle crazy bolt Ons are available or u can use ur credit to buy data at £1 for 50mb at a time. A pure rip off and a disgrace!”

Helpful Report

Posted 5 years ago

“I have been with them for years and they always provide an excellent service and excellent customer service if I ever need to get in touch with them.”

Helpful Report

Posted 5 years ago

“I have contacted O2 regarding a WiFi calling on a certain phone I was interested in prior to becoming their customer through their live chat. (you can actually do that regardless if you are their customer or not, I have just input a random phone number and the website accepted it) . I was assured that the phone I asked has a WiFi Calling in 100% and the signal is good where I live. After that reassurance I have purchased the phone and left my current then provider just to find out on the same day the phone was delivered that I can't make any phone calls from where I live, and the phone actually does not support WiFi calling on O2. Have contacted O2 straight away, first through live chat and then over the phone (standing on the street at 8pm) and I was called a liar (between lines) by one of their customer assistants over the phone when I said O2 told me it is. They guy on the phone was saying I couldn't talk to anyone on the live chat before becoming an o2 customer and that they will not help me. So, I am stuck with them for two years with a phone that does not work at my place (luckily, I have contacted the phone manufacturer next day and they were very helpful and sorted the problem for me within 10 minutes). Horrible manners and customer service will change provider as soon my contract is up, will not accept and stand by rudeness.”

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

O2 Mobile Reviews