O2 Mobile Reviews

Name: O2 Mobile
Rating: 2.32

2.3 Rating 31 Reviews

29 %

of reviewers recommend O2 Mobile

2.3

Based on 31 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

About O2 Mobile:

O2 is a breath of fresh air. By placing customers at the heart of everything we do we’ve created, and we continue to create memorable experiences for both customers and our people at work, where everyone feels valued, recognised and rewarded.

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have been with o2 for years. Always get a good deal on sim/phones. Customer service very good.”

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Posted 4 years ago

“Can’t fault o2 good customer service very helpful sorted the problem very quickly and with out fuss, rare thing these days but credit were credit due 5 star service”

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Posted 4 years ago

“I have been with them for years and they always provide an excellent service and excellent customer service if I ever need to get in touch with them.”

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Posted 5 years ago

“Very helpful n easy to speak to”

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Posted 5 years ago

“Excellent at getting me a new phone tarriff”

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Posted 5 years ago

“I love o2 I've been with them most of my mobile phone life. Never had any trouble. The online chat is so easy to use and always fixed any issues I've had happy to recommend them to anyone.”

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Posted 5 years ago

“I am perfectly satisfied with O2. Their Customer Service is amazing!”

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Posted 7 years ago

“Had my upgrade recently got a better deal and cheaper”

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Posted 5 years ago

“I am perfectly satisfied with O2. Their Customer Service is amazing!”

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Posted 10 years ago

“I agree kevin bacon does get me going.”

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Posted 7 years ago

“prefer EE if im honest Kevin bacon turns me on. oops i did it again!”

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Posted 7 years ago

“Transferring from new number back to old number after transferring to O2 was very difficult and took over a week.”

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Posted 2 years ago

“Was trying to contact o2 the during covid 19. The phones numbers they have for contact go straight to automated message and do not give you a option to speak to a adviser. Will not be renewing my contact with them.”

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Posted 3 years ago

“My screen cracked on my phone, instead of swapping it under the accidental damage insurance I have with o2 they have taken it for 7 days to be inspected. I offered to show them pics and even take it in to the o2 store. Apparently this is how they treat platinum customers. I remember the good old days when they would do a swap at the door step. Next year I will be swapping to Carphone Warehouse insurance where you can do the exchange in store for £5 a month less..”

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Posted 12 years ago

“My 83 year old father called o2 customer services to add a 1Gb bolt on for this month which he was given. The sales guy on the other side also decided to sign him up for an additional 10GB extra for 12 months. He clearly had to reach his sales targets and decide to steal the money from a vulnerable pensioner. Absolutely disgusting!”

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Posted 1 month ago

“Been trying for 5 days to contact o2 yo pay off my device plan and I cannot get through to o2 at all and they send emails telling you to ring. Awful customer services”

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Posted 1 month ago

“HAVE BEN CHARGED 70 POUNDS for possibly accessing Mobile Data outside UK. 75 MIN ON THE PHONE WITH 3 TRANSFERS from on call centrte to the otrher, Still they were no sure what are the details of the charges. I have laways taken my mobile abroad and outside the Europe and aware of the charges.However my mobile data was off and useda local SIM. I will lodgea formal complaint to get my money back.My advice to every one , do not buy anymobile contract s from O2 and virgin.It is such a bad srvice and a mess”

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Posted 3 months ago

“O2 has to have the worst customer service on the planet. I ordered a virgin media package which comes with a mobile sim deal. It turns out the sim deal is on an O2 sim. I cancelled with BT & EE a few weeks after ordering this deal. The sim never came & actually went to the wrong address, I found this out after hours waiting & being transferred on customer service. I tried many times to cancel but they told me to get a sim from an O2 store & register it & give them my PAC code to keep my previous number. As I had cancelled with EE my number was going to be out of use unless I got it changed to this O2 sim. I was on the phone to customer service for 6.5 hours, half the people telling me they have no record of me & the half seeming able to help but the call ended up dropping when getting transferred or put on hold before completing a process. I nearly had a breakdown explaining this situation calmly to each new member of the team. I ended up calling EE to uncancel my cancellation just before losing my number. The next day I went to the O2 store to try & cancelled the contract for the sim that I had never received that they had already started billing me for. After having to take a day off work, go to the store & another few hours on the phone with customer service it seemed I had successfully cancelled with them, I was told I'll receive an email in 2 weeks. I did receive an email but it was to charge me £230 for cancelling something that I hadn't received that they had already started billing me for. I have 40+ emails & around 20+ hours with O2 customer service since August when this torturous process with them allstarted. To summerize how they do business is PURLEY CRIMINAL. Kind regards Quinton Hillocks”

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Posted 1 year ago

“I don't like”

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Posted 2 years ago

“I recently swopped to O2, but upon finding out their signal in my area is worse than my current provider I cancelled within the 14 day cooling off period. The cancellation took place almost immediately. O2 have today gone ahead with the porting off my existing number, in effect terminating my old contract with Virgin and leaving me without any phone number or active SIM. Numerous phone calls, where I have been cut off, and I'm told they can not give me a time scale when this will be resolved. As far as I have been told I can not rejoin Virgin under my old contract.”

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Posted 3 years ago

O2 Mobile is rated 2.3 based on 31 reviews