Had our dining table and chairs for a year now and really happy. Service in showroom was friendly and professional with no hard sell for extras. On delivery 1 chair was damaged and after just one call we had a replacement within 48 hours. Just before Christmas, we noticed a crack in a panel on the table. They asked for a photo, we sent it and they replaced the whole table, no quibble. I see they are taking some stick over the amount of packaging??? Product needs to be protected in transit. We separated the cardboard and other materials and took them to our local recycling centre to make sure they were disposed of properly. You can't put ALL of the responsibility on the supplier. Next time I want some oak, I will go to them again.