Oak Furniture Land Reviews

Name: Oak Furniture Land
Address: DC2 Viscount Way, Swindon
Rating: 3.82

3.8 Rating 1,765 Reviews

70 %

of reviewers recommend Oak Furniture Land

Company Reviews

Product Reviews

4,479

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Phone:

0800 440 2253

Email:

social@jbglobal.co.uk

Location:

DC2 Viscount Way
Swindon
SN34TN

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Oak Furniture Land 2 star review on 25th September 2024

Nadejda Pattiyage

Oak Furniture Land 5 star review on 29th July 2024

Julie T

Oak Furniture Land 1 star review on 20th June 2024

Dhnw19672

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service ,we paid for the delivery to your room service but the driver refused to bring it in ,we had to struggle to take it all upstairs ourselves .and found a mark on the wardrobe couldn't get through to customer service when I eventually did they issued me a 20.00 refund ,bearing in mind I spent about 2k ,I will never use them again .”

Helpful Report

Posted 1 week ago

“Delivery dates are awful. Had delivery pushed back 3 times now with now an extra 6 weeks of waiting time whilst being 35 weeks pregnant. Literally ordered this sofa as was told it would 100% be here by mid July”

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Posted 2 weeks ago

“The swift and attentive response from UNIQUE RECOVERY FIRM when I encountered an issue has left a lasting impression on me. Their prompt action in addressing my concerns and assisting with the recovery of my funds truly demonstrated their commitment to prioritizing customer satisfaction. This experience underscored the importance of thoroughly researching a company's reputation before availing of their services, as it can help avert potential issues such as scams or unsatisfactory service. By taking heed of reviews and seeking recommendations, one can make informed decisions to avoid pitfalls and safeguard their interests effectively”

Oak Furniture Land 1 star review on 9th July 2025

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Posted 3 weeks ago

“Just taken delivery of Hove dining table Vivienne chairs really professional assembled table it is good quality very pleased with all of it”

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Posted 1 month ago

“I have used Oak furniture land many times over the years spending 1000's. As a previous go to supplier I ordered bedroom furniture. The wardrobe turned up with even the delivery guys disgusted with the quality of the item. There was damage to a side panel, as a painted item there were areas missed by the sprayer and others which were oversprayed. On top of this one of the legs even had a cut mark in it where cut in the wrong place. Rejecting the item I expected a prompt refund but even this has been a terrible experience. Only a partial refund was given for a random amount. After two follow up calls they admit this was their mistake yet this has still not been corrected.”

Oak Furniture Land 1 star review on 20th June 2025

Helpful Report

Posted 1 month ago

“Yesterday I received 3 pieces of furniture.one piece was damaged flaws and scratches.The deliveryman pointed them out to me and we both took photos I called them today to complain they want me to take more photos and a photo of back label .They even suggested some one come round and cover the scratches. I'm not happy about it I can't believe it I thought they were a reputable company they shouldn't be questioning me I should automatically get a replacement use”

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Posted 1 month ago

“Delivery was on the date stated well within the Three hour time slot the men assembled the bed frame in no time very pleased from the time of placing the order to the time of delivery i am very pleased with the quality and will highly recommend oak furniture land.”

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Posted 1 month ago

“Ordered furniture around 25 march furniture too be here 5june still not here only too be told it won't be here till end June and they still can't guarantee it too be here at time...staff are completely useless as they put it down too shipment or it's in the small print that delivery can't be guaranteed well if that's the case OAK FURNITURELAND SHOULDNT BE TAKING CUSTOMERS MONEY TIL DELIVERY🤬🤬”

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Posted 1 month ago

“I had an amazing experience with Oak Furnitureland’s customer support team. They were super friendly, patient, and quick to respond. They replaced my table for free after an issue, and even sent me a wax kit at no cost when I couldn’t complete the order due to delivery charges. Honestly, the best customer service I’ve ever received. P.S. This isn’t a sponsored review—I’m just a very impressed (and slightly emotional) customer. No one’s giving me a free sofa… yet. 😄”

Helpful Report

Posted 2 months ago

“Have had wardrobe and one chest of drawers delivered got to wait until the 29/4 for the bedside units and 22/5 for the other chest of drawers this is stupid having bedroom furniture delivered in e parts.as what we had today will go in our box room my hubby is saying he is going up for a refund as not prepared to wait so long.”

Helpful Report

Posted 3 months ago

“I purchased a dining table and chairs set around four years ago, which came with a warranty/coverage plan. Recently, the base board of one of my dining chairs was damaged, and I submitted a claim for a replacement, which should be covered under my warranty. As part of the process, I was asked to provide a picture of the damaged part. Unfortunately, I didn't have a photo. After several follow-up emails, my claim was ultimately rejected due to the lack of a picture. I then visited Oakland store in my city to try to purchase a replacement base board. However, I was told that they only sell the seat base boards in a pack of four for £120. Since I only need one, this was not a practical solution. The store staff took my order number and claim number, and they confirmed that my warranty should cover the replacement even without the photo. They also said they would follow up with the insurance company on my behalf. Despite this, my claim was still rejected. Following this, I emailed MB&G Insurance six days ago, offering to pay for a single seat replacement myself, but I have not received any response. This is the first claim I have made in over four years of having the coverage.”

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Posted 3 months ago

“Mohammed was as excellent in the Telford Store. He listened understood and resolved in selling us a great experience and a king bed”

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Posted 6 months ago

“Leo did an amazing job bringing in our new bed!! Supper fast !!!”

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Posted 6 months ago

“I have only giving Oak furniture land one star because it wouldn’t let me right a review otherwise. We have had our two recliner sofa’s for just over a year cost over 3000 and one arm started to peel and this was replaced when the engineer said it was a manufacturing fault. A month later the back of the sofa started to peel the leather is coming off. The engineer called and said it was due to body oil, correct me if I am wrong but we can’t sit on this now because if we have any body oil on our bodies this will cause the leather to peel off. What a cop out obviously this is not fit for purpose as you buy a sofa to sit on. I have owned at least 4 different leather sofa’s and our body oil hasn’t affected any of them? We took out the extra 300.00 warranty to protect the sofa but it’s useless because it’s not as they say a manufacturing fault. This is shocking for a company to behave in this way and believe me I won’t be purchasing anything else with them. I am going to seek advice from a solicitor so that we can get something done as we are still paying for them. I will post what happens on all social media ie Facebook tik tok twitter with my results. I have seen this peeling on many other peoples sofa which were purchased from oak furniture land. Please don’t purchase from them as the wash their hands of anything that goes wrong. I will post what happens and the results when my solicitor starts on the case for me. Keep you updated”

Helpful Report

Posted 6 months ago

“Promised delivery dates cancelled 4 times. Customer service inadequate and conflicting information given. Was told item not actually on the van,after having confirmation the morning of delivery. I called to make further enquiries and was given a different story about delivery. This time I was told the van had broken down! I will never buy from, or recommend Oak Furniture Land. Apalling service. Two days before Xmas to make things worse. Original delivery date was 27 November. 1 star is generous!”

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Posted 7 months ago

“Ordered dinning table and chairs in October said would definitely get before Christmas, delivery date was 11 December, just got message to pick another date as it's not ready nearest day 31st December. Looks like we'll be eating off the floor shocking oak furniture land how dare you advertise Christmas delivery when you can't deliver. Going to try for money back but reading other reviews doesn't look promising SHOCKING.”

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Posted 7 months ago

“DO NOT BUY!!! I have made a purchase order with this company and waited 12 weeks, was told order would come on the 12th of November, then 3 days before after we removed our sofas the delivery was pushed back to the 25th November. After this, i received another notification saying that this order is pushed again for a 3rd time. NO COMPENSATION was offered, even then we decided to try and re-book, turns out this clueless company cant even give me a date of when they will come 😂😂😂 After then speaking to the manager I have been told that it will take at least 13 more weeks hahahaha, so totaling almost half a year for some sofas. If you want to ruin your day and potentially Christmas shop here 👍. Also never seen such customer service in my life, like it was my fault for asking for where my sofas are after 3 cancellations. Was forced to cancel the order after wasting 3 months of my time. Date of experience: 19 November 2024”

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Posted 8 months ago

“Firstly my delivery was cancelled on the day due to the delivery drivers being unwell which is fair enough. We rearranged for the following Monday on a 5pm-7pm slot no one turned up and no phone call to say there weren’t coming customer service is diabolical”

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Posted 9 months ago

“Never use the warranty company that they use .they will not honour there contract with you then oak furniture say not there problem between you and home serve.”

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Posted 9 months ago

“Stay away, last year we waited months after one of the sofas delivered was a completely different model. Couldn’t anyone see that prior to delivery. This time we thought we would give them another go. The bedside cupboard didn’t arrive, the bed had the wrong parts and the mattress was damaged. Brilliant, you just couldn’t have got it more wrong if you tried.”

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Posted 9 months ago

Oak Furniture Land is rated 3.8 based on 1,765 reviews