Name: Oak Furniture Land
Address: DC2 Viscount Way, Swindon
Rating: 3.83

“Ordered dinning table and chairs in October said would definitely get before Christmas, delivery date was 11 December, just got message to pick another date as it's not ready nearest day 31st December. Looks like we'll be eating off the floor shocking oak furniture land how dare you advertise Christmas delivery when you can't deliver. Going to try for money back but reading other reviews doesn't look promising SHOCKING.”

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Posted 1 week ago

“DO NOT BUY!!! I have made a purchase order with this company and waited 12 weeks, was told order would come on the 12th of November, then 3 days before after we removed our sofas the delivery was pushed back to the 25th November. After this, i received another notification saying that this order is pushed again for a 3rd time. NO COMPENSATION was offered, even then we decided to try and re-book, turns out this clueless company cant even give me a date of when they will come 😂😂😂 After then speaking to the manager I have been told that it will take at least 13 more weeks hahahaha, so totaling almost half a year for some sofas. If you want to ruin your day and potentially Christmas shop here 👍. Also never seen such customer service in my life, like it was my fault for asking for where my sofas are after 3 cancellations. Was forced to cancel the order after wasting 3 months of my time. Date of experience: 19 November 2024”

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Posted 3 weeks ago

“Firstly my delivery was cancelled on the day due to the delivery drivers being unwell which is fair enough. We rearranged for the following Monday on a 5pm-7pm slot no one turned up and no phone call to say there weren’t coming customer service is diabolical”

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Posted 1 month ago

“Never use the warranty company that they use .they will not honour there contract with you then oak furniture say not there problem between you and home serve.”

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Posted 1 month ago

“Stay away, last year we waited months after one of the sofas delivered was a completely different model. Couldn’t anyone see that prior to delivery. This time we thought we would give them another go. The bedside cupboard didn’t arrive, the bed had the wrong parts and the mattress was damaged. Brilliant, you just couldn’t have got it more wrong if you tried.”

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Posted 1 month ago

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Posted 2 months ago

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Posted 2 months ago

“Oak Furniture land is excellent we were served by Tracey Newlands at the Fosse Park branch Leicester she was excellent. We bought a 3 piece suite and then decided to buy a dining table and 4 chairs at a later date and Tracey arranged for them to be delivered on the same date as the suite. The delivery people were excellent and took alot of care when bringing the furniture in. Well done Oakfurniture land we will definately recommend you as so much better than other well known furniture shops.”

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Posted 2 months ago

“OMG.Ordered a modular sofa,which came faulty in two places. Delivery man made a note of those and after being given a call from customer service I was hoping for redelivery a week later.Wrong. They send me wrong parts of sofa.Now I have to wait another week. No guarantee, that this time around every thing will be ok.Tree Delivery slots- three days off work. More than disappointed.”

Oak Furniture Land 2 star review on 25th September 2024

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Posted 2 months ago

“We ordered a three piece suite in June 2021, was told 7 days delivery,once we had payed we were then told it couldn’t be delivered until august, then was told beginning of September and it eventually arrived at the end of September. After unpacking the settee we noticed that the end cushion was 4 cm lower that the other two cushions and the seams on the leather didn’t line up either by 4 cm. Rang to complain and they sent someone out from Homecare two weeks later to inspect the fault, it was obviously a manufacturers fault but the report came back as, fair wear and tear can you believe. Over the last three years we have had five different so called engineers out to rectify the faults which now included the back of the seats on the armchairs sinking right down. The have stuffed them with all sorts of foam but the faults are still there. I paid about £400 for a five year warranty on the suite but it’s not worth the paper it’s written on. The have just rejected my latest claims and are not going to rectify them. Just don’t use Oak Furniture Land or there Insurance Company MB and G Insurance, it’s a big scam.”

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Posted 3 months ago

“THIS IS A FRIENDLY WARNING TO ANYONE THINKING OF BUYING A `HASTINGS` LEATHER SOFA FROM OAK FURNITURE LAND..... DON`T BOTHER!!! GO ELSEWHERE!!! OR YOU`LL FINISH IN THE SAME SITUATION AS US!!! WE`RE JUST INTO OUR SECOND YEAR OF OWNING THE 3 SEATER AND 2 SEATER ELECTRIC RECLINERS IN TAN. WE ARE STILL PAYING EVERY MONTH FOR THESE ITEMS BUT THE SEATING HAS SUNK SO LOW, IT`S LIKE SITTING ON THE FLOOR!!! WE WERE ADVISED AT THE POINT OF SALE, TO CONSIDER TAKING OUT A 5 YEAR COVER PLAN FOR `PEACE OF MIND!!!` IT WAS ANOTHER £300 ON TOP OF THE COST OF THE SOFAS, BUT WE PAID IT. THE GUY SAID IT WOULD COVER THE COST OF ANYTHING GOING WRONG WITH EITHER SOFA. THIS IS A LIE!!!!!! WE GOT IN TOUCH WITH THE INSURANCE COMPANY TO TELL THEM THAT BOTH SOFAS WERE SAGGING BADLY AFTER SUCH A SHORT SPACE OF TIME, SO THEY SENT SOMEBODY ROUND.....I BET YOU CAN GUESS THE REST!!! OUR SAGGING SOFAS WERE DUE TO `WEAR AND TEAR` AND NOT THE FAULT OF THE MANUFACTURERS. AS A WORKING FAMILY WHO ARE OUT MOST OF THE TIME, I WOULD DISAGREE THAT THESE SOFAS HAVE BEEN OVERUSED......AND IN SUCH A SHORT TIME FRAME FROM WHEN THEY WERE NEW!!! SO BASICALLY, THE SOFAS ARE FILLED WITH A DEFECTIVE PRODUCT THAT FAILS VERY QUICKLY, AND THE INSURANCE GUYS THAT CALL OUT, HIDE BEHIND THE FACT THAT THE SOFAS `HAVE BEEN USED!!!` WHAT DO MOST PEOPLE WANT TO DO WHEN THEY SPEND OVER £3,000 ON A COUPLE OF SOFAS? SIT ON THEM I WOULD SUGGEST!!!! IF YOU MAKE THE MISTAKE OF BUYING ONE OF THESE OVERPRICED, DEFECTIVE SOFAS, PLEASE DO NOT SIT ON IT, AS THE INSURANCE PEOPLE WILL HAVE YOU FOR `WEAR AND TEAR!!!!` AVOID!! AVOID!! AVOID!! I`M NOT TOTALLY SURE WHERE TO GO FOR A NEW SOFA THESE DAYS, AS MY BROTHER HAD THE SAME PROBLEM WITH ONE FROM SCS. THESE SOFAS ARE BIG MONEY TO PEOPLE IN THE CURRENT FINANCIAL CLIMATE, SO THEY SHOULD BE BUILT TO LAST!!! QUITE FRANKLY, THEY ARE`NT. THEY`RE BUILT TO FAIL, SO YOU HAVE TO SPEND AGAIN IN A COUPLE OF YEARS TIME. SO MY ADVICE WOULD BE TO AVOID ANY OAK FURNITURE LAND PRODUCT, AND DON`T TAKE ANY COVER OUT TO PROTECT THEM.....IT`S NOT WORTH THE PAPER IT`S PRINTED ON!!! SAVE YOURSELF THE AGRO WE`VE HAD AND JUST DON`T GO TO OAK FURNITURE LAND.... EVER!!!!”

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Posted 3 months ago

“Absolute rubbish quality. Non spring loaded seats, big lumps of cheap foam that flatten quickly. Whatever you buy looks to replace it in 4 years time. The extra insurance is dealt with by a third party insurance, absolutely terrible aftercare. I would never buy from these people again. It's all cheap made to look like quality.”

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Posted 3 months ago

“Very poor experience. When purchasing our wardrobes and chest of drawers we enquired about refund policies, and was assured numerous times "we aren't trying to scam anyone". When delivery was first attempted the crew did not even take the wardrobe off the van, the unfriendly delivery team said "that won't fit" and didn't even attempt. We arranged a second delivery where an attempt was made but sadly the product would not fit up the stairs. We have now had to return out product, and rather than getting our full cost paid back, we have had to pay a return fee, and also still pay for delivery. We are now £240 out of pocket, and have no furniture to show for it, plus the added stress of having to deal with multiple days waiting in for delivery men. I cannot recommend oak furniture land at all. The return fees were not explained to us, we were given the order paperwork to sign with important information glossed which has now left us significantly out of of pocket. Avoid.”

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Posted 4 months ago

“We have had very good service from Oakfurniture land, Andy at the Gateshead store was so kind and helpful. We ordered a two seater recliner Colorado sofa and recliner chair everything was delivered exactly on time two weeks later delivery was spot on Thank you 5 stars”

Oak Furniture Land 5 star review on 29th July 2024

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Posted 4 months ago

“Ordered a new bed and matress. The bed is faulty missing a section and the matress was delivered with packaging filthy and ripped meaning the matress was dirty and damaged. The customer service team ) what customer service) said nothing they can do. Should have not refused the matress. And the bed have to accept as is.. REALLY WE HAVE CONSUMER RIGHTS....now left with no bed and a disabled husband... disgusting and shocking service”

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Posted 4 months ago

“WARNING WARNING - OFL Poor Customer Service, Rude/ Lies and Unprofessional, Poor Product items that we had ordered had to be returned. Delivery Guys unprofessional and rude. THE WHOLE EXPERIENCE HAD BEEN VERY STRESSFUL AND INCONVENIENCED US WAITED 12 DAYS FOR MY REFUNDED PLEASE DO NOT BUY FROM OFL - GO ELSEWHERE”

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Posted 4 months ago

“Ordered a sofa in beginning of April was told had to wait 12 weeks we added a delivery date for 14 weeks due to going on holiday to come home and receive a email of a delay where we been given another delivery date for September with a excuse about the shipment attack in the Red Sea that when we researched been taken place since November last year where they would have know when we ordered but falsely advertised to us we are now sitting on the floor DO NOT ORDER FROM THEM!!”

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Posted 5 months ago

“I will do the quick version of this complaint because it stems over 18 months. I first ordered a 2 and 3 electric recliner sofa April 23. I was advised I didn't need to measure as the sofa came in 3 parts and the delivery drivers were amazing and could get it in anything. The first delivery arrived, they could only get the 2 seater in. Then over the year there were 7 more attempted deliveries, all either delivering the wrong 3 seater, or refusing to try due to bad backs, or needing to get home quickly as it was the end of the day. After the first delivery OFL, offered me what they called a 'goodwill gesture'. After the final and 8th delivery that was wrong I called it a day on the whole incompetent sorry process. I told them to take the sofas I had (one right and one wrong) and refund me my money. They refunded me, but left out £300. Informing me that was refunded last year. I informed that that last year they called it a 'goodwill gesture' so they needed to decided what terminology they were using for which. And they could not use 'refund, goodwill gesture, and compensation' all interchangeably to suit their narrative, dependent on what the situation is what had been happening. So basically I am now without any sofas (I am a disabled lady and I have a young child), without a full refund. Or if I have had a full refund (which is what they are saying) where is my goodwill gesture/compensation for the 18 months of hell they have put me through? This company is corrupt, a scam, and I advise everyone to STAY AWAY FROM OAK FURNITURE LAND. They take your money, and do not care about the rest. Whilst they keep your money the sales people still get and keep their commission, and they still earn interest on it. When you get a refund or partial refund in my case, they still get to keep all of the interest that accrued. It's like being in an abusive relationship with coercion, and financial abuse. You finally escape but are left battered and abused, stressed with anxiety, and money taken from you. Get as far away from this company as you can.”

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Posted 5 months ago

“Ordered a chest of drawers, when it was delivered it had several problems with it & the quality was very poor. I sent pictures of it & they ordered me another one which when delivered was worse than the first one, it had 9 problems & the wooden top was so rough it was like sand paper. When I phoned they offered me a discount of £50 & I told them that I wouldn't pay £50 in total for it. I have never had furniture delivered in such poor condition. They gave me a full refund & I won't be shopping in there anytime soon.”

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Posted 5 months ago

“My farther works there he’s so nice and polite he says he always tries his best and he’s always nice to people as I’ve seen”

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Posted 5 months ago

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