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Oak Furniture Land Reviews

3.9 Rating 1,719 Reviews

72 %

of reviewers recommend Oak Furniture Land

Company Reviews

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Phone:

0800 440 2253

Email:

social@jbglobal.co.uk

Location:

DC2 Viscount Way
Swindon
SN34TN

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Oak Furniture Land 1 star review on 11th March 2024

Oak Furniture Land 1 star review on 11th March 2024

Oak Furniture Land 1 star review on 7th February 2024

Oak Furniture Land 1 star review on 11th May 2023

Oak Furniture Land 1 star review on 31st August 2022

Branislav Gocal

Oak Furniture Land 1 star review on 1st August 2022

Oak Furniture Land 1 star review on 1st August 2022

21

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered several items, they arrived, we paid £100 tohave them delivered and opened in house, 1 damaged,delivery man gave completely wrong info as to what to do, store refused help, had to contact delivery people and sort ourselves, waited 6 weeks replacement came, damaged again had to sort it all out ourselves,half hour sending emails phone calls etc,now waiting for 2nd replacement.Would not recommend this company.”

Posted 1 month ago

“Beautiful Montgomery sofa in green. Unfortunately woken up by delivery driver before 6:30 am saying they would be with us in 20 to 30 minutes. Text and email had advised 9:30 to 112:30 so we were shocked. The delivery actually happened at 9:40. We really didn't appreciate the unnecessarily rude awakening.”

Posted 1 month ago

“One of the delivery guys was a snarky self centered little gobshi**. I felt sorry for the other guy who has to work with him. It’s totally put me off of buying from OFL in the future”

Posted 4 months ago

“Abysmal service!! I've been looking for ages for a large solid wood extendable table to seat my ever growing family and was so excited when I found exactly what I was looking for in our local Sheffield Store. The salesman (Barry - I think) was excellent, nothing was too much trouble and we were offered a quick delivery time of 10 days later. We also paid for premium delivery and the 5 year insurance to make our lives easier. The first table arrived and I was told that it had to be returned because the bolt holes were drilled incorrectly and the inner mechanism of the table was damaged. I might add that the delivery guys had no tools with them to undo the packaging!! I also asked them to fit the protective pads to the chair feet to prevent scratching my floor but they refused, saying that i should ask the drivers that bring the replacement table. 7 days later the replacement table was delivered and again I asked the delivery guys to fit the protective pads but I was told to do it myself whilst they unpacked everything. Not so much an issue but this service was offered to me by Barry in store at the point of sale. There was a large, visible crack in the table top which according to customer services on seeing photos was unrepairable. The table was left with me and another top was ordered with a delivery date 8 days later. I was promised by customer service that the table top would be quality checked in the warehouse prior to delivery. Delivery number 3 arrived and the delivery guys, knowing my history, advised me that they were going to unpack and check the replacement top before bringing it into my property and dismantling the damaged one to return. Two minutes later they were knocking on my door to say that the replacement had to be returned, it was riddled with wood worm and that they couldn't risk bringing it into the house. He showed me a worm head which he said was an indication they the table must be riddled in it!! There was also a small area that he said had obviously been repaired. There were quality checked stickers on the packaging but I find it hard to believe this was true!! Table top number 4 was ordered for delivery to me yesterday. I explained to the delivery guys when they arrived that I'd like them to check the table top before bringing it into the house for wood worm and/or damage. True to form, 5 minutes later he was saying that this too should be returned because he'd found several holes. I agreed after I'd had a look as this table isn't cheap and I want to receive it in perfect condition. I await the arrival of delivery number 5 on Wednesday next week as I do really like this table after seeing it in the showroom. I have had the premium delivery charge returned to me and customer services have also given me the option for a full refund and cancel the order or 10% discount @ £230. I'm offended by this as not only have I not received the table in the quality I deserve and promised but I've also had to take 5 days holiday from my annual leave - a full wasted week of my entitlement!! I'm yet to make my decision, I want to see what delivery number 5 brings next week.”

Posted 1 year ago

“We ordered some new furniture look n November 2021 with a lead-time of around 7 weeks. Our original February delivery slot had to be changed to 16th March as they were having trouble getting the goods in, now the same thing has happened again and the delivery is hopefully due in April now but who knows!! I appreciate things are difficult at the moment but they are still advertising a 4 week delivery time on their website. When ordering I would take into account a 24 week delivery minimum.”

Posted 2 years ago

“This company should have been 5+ stars (but one department let the others down). Ordered items on 25th September 2021. The store’s sales staff member was brilliant. On 5th January 2022 delivery arrived. The delivery staff were brilliant. We paid for delivery only, so we would unwrap. The 6 drawer chest was broken in three places, although the box was not damaged at all, contact the company’s AFTER delivery department. They agreed to send a replacement and also stated that once delivery was made they would be in contact to discuss compensation. Then it all went wrong. The dinning table had a manufacturing fault where the centre inlay was well . . not centred, in fact it was on a tilt to the rest of the table. Contacted the AFTER delivery department and they said there was nothing wrong with it and that it was an expansion gap. We pointed out that as the centre inlay was glued in (we would see the glue) how was it going to move should it expand? Following day we took our photos and the table to the store. As soon as we showed the photos the response was “it’s a manufacturing fault, should not be like that”. The first member of staff showed it to another staff member who, without any prompting, said the same thing. Store emailed customer services and told them the table needed replacing. Next day we rang the AFTER delivery department who, after much resistance, begrudgingly agreed to replace the table but they stressed it was ONLY because in one place there was no gap between the inlay and the outer table surround. I when on to explain that when the broken chest was collected it would not be boxed as we did not want to move it as the right side was broken and the left front was not joined to the left side and didn’t want it completely falling apart on us (we are pensioners, my husband being 76 at the time). The rep would not engage on this and ended the call. A few days later my husband rang sales, explained situation, staff member apologetic and upgraded delivery to delivery, unpacking and assembly. End of January received email asking us to contact the company. New delivery arrangements had only been partly entered into their system and it showed we needed to pay for this service and that we had delivery, unpacking and assembly booked but in a delivery only time slot. I explained the history and the BEFORE delivery department staff member was brilliant. She got the charge removed, updated their system and said she would try to get the delivery on the same day (2nd February) but with an extended time slot. Later, when we looked on line, we decided to move the delivery to 8th February as it was the only time slot available, at the time, for this delivery type in February. We have received the replacement items, the delivery staff were brilliant and the furniture is great - as we saw it in the store and as we expected it to be in the first place. No Oak Furniture Land have not been in contact to discuss compensation - that must have been the update in delivery (although it was not offered by the AFTER delivery department.”

Posted 2 years ago

“I feel your costumers should be made aware that your wardrobes are unsuitable for delivery to a typical Edwardian house, as delivery men seem to be unable to navigate stairways. Been waiting from July for my moderately sized wardrobes, only to be told the delivery men could not make a three point turn at top of stairway. Have had larger items of furniture delivered successfully from other retailers in the past. In addition the kitchen dresser that I ordered was found to be damaged when I unpacked it.”

Posted 2 years ago

“Omg where to begin, ive waited 10months for my furniture, i was originally promised june, then they changed it to February and then canceled, july was then offered..... I phoned up yesterday as i hadnt had my delivery confirmation for the next day "um the earliest we can deliver now is 2nd of december and one big item is discontinued..." "Are you being serious?"was my first relpy. Anyway the short version is dont bother, may look nice but not worth the hassle. One more problem and im opting for full refund and go elsewhere. Hope it doesnt arrive broken 🤞”

Posted 2 years ago

“Feel somewhat ripped off - purchased an excellent sofa/recliner. delivered on time BUT the following week found out that the same company also has clearance stores in nearby towns where the same sofa, albeit display or slightly soiled can be purchased for less than half price! Beware look, than check out their clearance stores or competitors for better pricing. Very expensive lesson learnt - never again!”

Posted 2 years ago

“Bought a table and 6 chairs in 2014 still looks like new only husband and I live here and rarely have company to dine. One chair I noticed the brown leather seating has worn like a cat has been clawing at it. Receipt states chairs covered in real leather well have never known leather to wear like this. Faux leather yes but not real leather. However was quite prepared to buy a replacement chair but told have to buy in pairs. Is this classed as customer servivce? Would have thought at the least would be told sorry of course you can buy a replacement chair. It seems they sell you rubbish and then want to make money from that. Customer is just a cash cow. Penny wise pound foolish as we would never buy from them again mainly due to their attitudes towards their customers.They do nothing to encourage repeat custom.”

Posted 2 years ago

“I bought a bedroom set; cupboard and draws. It looks great and is nice and heavy but the draws are only 3/4 the depth of the unit. So for each draw I lose around 4-5" in depth. Just so they can save a little money in wood. I bought online. Had I bought in the shop I'd have noticed and would not have bought it. Learn fro my mistake and go elsewhere.”

Posted 2 years ago

“We have now three items of furniture from Oak Furniture Land, which all on first inspection seemed fine. It’s not until you start using the polish do you notice the rough finish. The backs - sides and insides, these you can’t polish without the cloth being grabbed and torn. We had enough trouble getting a sideboard exchanged which had been damaged in transit, so decided just to put up with these rather than go through all that again. Of course I realise this could be the reason they make it so awkward to exchange products, it worked with us. We won’t be purchasing item number four.”

Posted 3 years ago

“Bought a table last June arrived a few weeks later but with the wrong chairs, rang up and swapped them no problem, ordered a tele stand, nest of tables, side table with drawer and a mirror last September. Rang them to ask when they were being delivered in January they had forgotten to place the order but could deliver just the mirror and tele stand 2 weeks later the rest would be April. That arrived as promised but then they rang me to tell me that the rest of the furniture still wasn’t available it will be another 3 weeks: when it arrived it was the wrong piece again, rang up to be told that’s what I ordered even though I didn’t and would cost me to get it changed. I understand with Covid things have been slow but 8months and they still can’t deliver the correct furniture. The guys who did the delivery were lovely on all occasions and the people on the phone but the staff in the shop rude”

Posted 3 years ago

“Waited six months for a light mango wood coffee table to be delivered only to open the box to find the top slightly damaged. Tried all afternoon to contact them without success and have now given up. Happy to take your money quick enough but once it's delivered you either lose the will to live or put up with what you get. I am gutted after waiting so long.”

Posted 3 years ago

“After Sales Customer Service Issue. After buying many products from this company, we recently ordered a triple wardrobe. On delivery (which did come early), we found two doors to be damaged from shipping. A new door arrived within a week but the problem was with their sub-contractors 'homeserve'. They were contracted (it's in the emails), to contact us within 24 hours in order to set a date to come and fit the door. It took almost 2 weeks and 3 phone calls just to get the date. Oakfurnitureland were not interested insisting it wasn't in their remit and could to nothing to chase up homeserve. On the said date they cancelled 2 hours before. This couldn't be helped, but the next date they could come was yet another 2 weeks away. Meanwhile our bedroom resembled a students living quarters. In the end my husband fixed the door himself. Oak furnitureland are sending another door out to repair a dent in the other side but the frustration in trying to arrange this has put us off ever purchasing from this company again. Our contract was with Oakfurnitureland, not homeserve and they should have stepped up to the mark.”

Posted 3 years ago

“I bought the oak dining set with brown leather chairs. They are peeling so clearly trade description. They cannot be real leather. My sister’s are doing the same.”

Posted 3 years ago

“I don't often leave reviews but felt I had to on this occasion just to highlight the extremely poor work quality of the furniture we ordered which has so far been replaced 3 times (still unresolved) and the poor customer service received. To keep this brief we ordered over £2000 worth of units 7 pieces in total St Ives range, several needed replacing on arrival due to very poor quality these are heavy large units - the door knobs had been moved position re drilled and then filled poorly sunk holes, large damage / splits in the cabinets, paint drops over the shelves, bowed doors, bowed shelves, missing paint patches to name a few. Photo’s were sent to customer service and replaced units were arranged with a 3 week wait time (the other units had to be repaired via their homeserve company) . These replacement units arrived damaged again major splits on the wood panels and same poor finishes. 3rd replacement was promised to be quality checked prior to delivery, I would have thought after the issues we received the units would have been quality checked prior to replacement, unfortunately the quality checked units were also faulty. We are expecting the 4th delivery Friday which is a white gloved service, we are just very disappointed and did not expect such a poor experience with Oak Furnitureland, the inconvenience of waiting in each time for deliveries, the amount of packaging which you are expected to remove and dispose of yourself, 3 trips to the skip so far and units not worth filling up and using as you know it will all need emptying to be replaced again, and all the time on the phone,email sending photo’s etc. I have attached a few photo's just to see the quality/workmanship from Oak Furniture products.”

Posted 4 years ago

“Savannah electric recliner arrived earlier than initially indicated on their website which was very pleasing. Delivery men had to unpack it because box wouldn't go through but of course they are not allowed to take the packaging away which necessitated a neighbour cutting off the very hard cardboard and disposing it. There should be a service to do so for disabled clients! The recliner looks good but has a major fault in that the top back cushion is far too hard and pushes on a part of the spine that is naturally curving causing intense pain and migraines. I reported that to customer services. First email went unanswered and when I sent a second email got an apology and please use links we'll send you by separate email to send us photos. No email ever received so I replied to say so. No response. Therefore I am not at all pleased with their customer service. I do not feel they care enough to follow something through and are procrastinating in hope that you will get fed up... Which begs the question: can you trust a retailer who fails at customer service?”

(Oak Furniture Land Online) - Posted 6 years ago

“Poor customer relations. Their subcontract service provider only came with the intention of writing of the complaint. Their costumer service phone centre constantly had to seek higher advice and when a supervisor did finally speak to me was intransigent and condisending.”

Posted 6 years ago

“NEVER NEVER NEVER buy in store. The sales people are always hassling you. One in Bristol followed us around the store making comments when it was obvious we just wanted to be left alone. We were that fed up with him we left, although I was tempted to tell his manager to put him on an emotional intelligence course. Instead ordered online where there are less arseholes!”

Posted 6 years ago

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Oak Furniture Land is rated 3.9 based on 1,719 reviews