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Oak Furniture Land Reviews

3.9 Rating 1,719 Reviews

72 %

of reviewers recommend Oak Furniture Land

Company Reviews

Product Reviews

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Phone:

0800 440 2253

Email:

social@jbglobal.co.uk

Location:

DC2 Viscount Way
Swindon
SN34TN

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Oak Furniture Land 1 star review on 11th March 2024

Oak Furniture Land 1 star review on 11th March 2024

Oak Furniture Land 1 star review on 7th February 2024

Oak Furniture Land 1 star review on 11th May 2023

Oak Furniture Land 1 star review on 31st August 2022

Branislav Gocal

Oak Furniture Land 1 star review on 1st August 2022

Oak Furniture Land 1 star review on 1st August 2022

21

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a corner suite. >£3000. Paid >£300, for a 5 year guarantee. I was given 2 leather protection boxes. I was told, I would receive an other 3. So 1 year on. I went to collect the 3 boxes. I was told by the manager that I was only entitled to 1 box. If so why was I given 2.out off decency he gave me 1 box. I'm slightly annoyed, that staff are telling lies, I would think twice before buying again. I'm happy with the items I have purchased before.”

Posted 1 year ago

“Ordered furniture in September 2021 Nearly May and latest delivery just cancelled 😡”

Posted 2 years ago

“On 02/01/22 I purchased a suite and hall table from Oak Furniture Land Belfast, on 28/03/22 I took delivery of the suite. As this was my first time to purchase from this store I was impressed with the variety, quality and competive prices of the furniture. The first delivery date given for the suite and hall table was 22/02/22 which was better than other rival furniture stores, however, a week before this date I received an email telling me the delivery had been cancelled and to log into my account to rearrange, unfortunately the next available delivery date was a month later which was frustrating considering I had sold my old suite leaving me with no furniture. I rang Customer Services and disappointingly they couldn’t give any guarantee the delay would only be for a month, at this stage I decided I should check reviews for the company which were so negative that I wondered would I ever get the furniture. This is why I felt compelled to write a review to encourage other disillusioned customers. My second delivery date was 22/03/22 and as the date approached I became nervous it would be cancelled again, however, I received no emails or text so assumed all was going to plan but as I still had heard nothing on 21/03/22 re: delivery time, etc I decided to ring Customer Services to be told my order had been cancelled to May as one of the products ordered was not yet ready, I enquired which product to be told the delay was on the hall table. I explained I was prepared to cancel the table to enable delivery of my suite at which stage a very helpful girl called Lydia said she would rearrange the delivery’s and did so. Therefore I took delivery of my suite on 28/03/22 with the hall table due to be delivered 09/05/22 In conclusion, our experience with Oak Furniture Land - Staff names which were pleasant and helpful - Carla in Belfast Store, Eliana & Lydia from Customer Services and delivery men Cliff and Craig. Suite - all appears to be good, it was very well protected in transit by packaging, have paid for 5 years insurance which hopefully won’t be required but if so time will tell if it was worthwhile. Customer Services - very slow to get through to, delay on line could take anything up to an hour, most staff were helpful. Hope this review is helpful to other frustrated, disillusioned customers while they await delivery of their purchase, you should get there in the end as long as you have patience and hopefully my hall table will arrive 09/05/22 🤞”

Posted 2 years ago

“The customer service is rubbish Left waiting on phone over 45 minutes then cut off tried a few times no-one will pick up so frustrating”

Posted 2 years ago

“After 5 months wait for our settee and armchair, we are very pleased with them. The 2 delivery men were very helpful, friendly and efficient. Thank you Lloyd and Dan.”

Posted 2 years ago

“Our delivery of 2 bedside sets of drawers arrived 16 weeks after ordering them, however we were told by the sales lady that this would be the length of the wait so we have no complaints about that. It’s the delivery man that we had an issue with..as he dropped the boxes outside our door (we did order doorstep delivery so all ok there), he said that the furniture is rubbish, it’s NOT solid oak, to look underneath as it’s all bits and pieces stuck together and to ring customer services to complain! Great ambassador for OFL! We actually love our drawers, they are in perfect condition and arrived on time.”

Posted 2 years ago

“Good quality, excellent delivery service, just a shame that bolt short for a small table and 'phone call took over 20 minutes to answer before being sorted. A previous delivery, wrong item sent, OK was sorted but once again took a lengthy wait on phone call. After service queries should provide better and quicker service!!”

Posted 2 years ago

“I ordered the 'Detroit' bedroom set with the laptop desk. The furniture is beautiful and I LOVE the style and quality. It took quite some time for it to be delivered but I was happy to wait. My only issue is the laptop desk. The drawers take up too much leg space so I cannot take my chair up higher in order to reach my workspace with comfort. In my opinion, the drawers should be narrower, or the drawers should be placed down the side or even better, a space should be kept in the middle of the drawers to provide more clearance for the legs. If you have a desk chair with arms, you will not be able to sit at this desk correctly.”

Posted 2 years ago

“We had a bad experience buying on line ,trying to get through to customer service by phone was very difficult and the response to Email non existent however when we did manage to speak to someone ,the lady was very helpful and resolved the matter very quickly and the replacement item arrived in a few days. They just need more staff dealing with the customer issues.”

Posted 3 years ago

“Poor service I ordered two tins of furniture wax polish FIVE WEEKS AGO, I’m still waiting for delivery! They charged me £19.99 for a free delivery service. This was refunded after 40 mins getting through on the phone and 20 mins sorting it out. They've now missed three delivery dates. I’ve complained twice using their on-line customer service contact form, still no response. Since placing my order (16th May) tins of wax polish are advertised, ‘In Stock’. Last week (10th June) they were also advertising “Delivered in 14 days” (now deleted). Their delivery team (not customer service) contacted me Friday (12th June) and Mon (15th June) to arrange a delivery date although it was due on16th June. They promised to provide a tracking number with another delivery company by Tuesday (16th June). On Monday (15th June) received an email saying “We are conscious that you haven’t yet selected a delivery date”. Today, 18th June, no delivery, no tracking number and no contact. I am pleased to add I've had an immediate response to my review and have accepted an apology for the delay delivering my order and the lack of communication dealing with my original complaint. I am pleased to say my complaint has now been dealt with satisfactorily, hence the increase in my star rating.”

Posted 3 years ago

“a very nice dining table and chairs delivered on time by two charming workmen.”

(Oak Furniture Land Online) - Posted 6 years ago

“Lovely service from Cheltenham Branch and delivery men.”

(Oak Furniture Land Cheltenham) - Posted 6 years ago

“Furniture looks good but a warning I paid for a delivery slot 9 to 12 on Monday after the clocks changed😴. I got a phone call from the driver at 7.20 am to say they would be there in 20 minutes answer they were!!!”

Posted 6 years ago

“Arrived promptly within allocated time slot.”

(Oak Furniture Land York) - Posted 6 years ago

“Good offers and discounts when we shopped during the year end. They held the furniture till mid-February, till we moved in. Hassle-free delivery and easy to contact regarding delivery & amendments to the order prior delivery.”

(Oak Furniture Land Hull) - Posted 6 years ago

“Friendly store staff, not over bearing, customer interaction pitched just at the right level, available when needed. We were served and dealt with by a very nice man called Keith from the Cheltenham, Gallagher retail park store, who made you feel relaxed and welcomed. Everything was made clear during the purchase process. The delivery process was great, the guys were very friendly, respectful and happy. BTW we love our new settees too. All in all a great experience. Would recommend oak-furniture-land as a place to go. Thank you.”

(Oak Furniture Land Cheltenham) - Posted 6 years ago

“Lovely chairs but very expensive. Paid nearly as much for 4 chairs as a full dining suite. Would have been better to receive the 15% Off Voucher BEFORE I placed my order, rather than 2 weeks after 👎”

(Oak Furniture Land Online) - Posted 6 years ago

“Great service and great products. Txt message updates are a good way of communicating too”

(Oak Furniture Land Online) - Posted 6 years ago

“Good quality and attractive furniture and good price.”

(Oak Furniture Land Merthyr Tydfil) - Posted 6 years ago

“Was advised delivery could take up to 2weeks but arrived within a few a days. Good text communication advising date and time. The mirror looks perfect in my hallway.”

(Oak Furniture Land Online) - Posted 6 years ago

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Oak Furniture Land is rated 3.9 based on 1,719 reviews