Oak Furniture Land Reviews

Name: Oak Furniture Land
Address: DC2 Viscount Way, Swindon
Rating: 3.81

3.8 Rating 1,770 Reviews

70 %

of reviewers recommend Oak Furniture Land

Company Reviews

Product Reviews

4,479

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Phone:

0800 440 2253

Email:

social@jbglobal.co.uk

Location:

DC2 Viscount Way
Swindon
SN34TN

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Oak Furniture Land 2 star review on 25th September 2024

Nadejda Pattiyage

Oak Furniture Land 5 star review on 29th July 2024

Julie T

Oak Furniture Land 1 star review on 20th June 2024

Dhnw19672

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst experience I have ever had! Ordered 8 items in store. Paid for premium (£99) and 5yr cover (£250) on top of the items coming to almost £4k! To begin with the staff member in store forgot to add the wardrobe onto my order. So to order separately I’d need to pay the delivery(£99) and the cover (£250) again! When I raised this with the store they said as a good will gesture they will void the extra £99 for the delivery of the wardrobe (that was supposed to be on the original order!). On arrival 98% of the items were damaged, it was only the two bedside tables that were not. The guys delivering identified the damaged and re-loaded the items back onto the van knowing I had expressed that I had nothing but a mattress since my old furniture had been removed to make way for the full delivery on this date. Can I also add that the delivery drivers made several comments about these issues being a classic case with the painted furniture quoting ‘the painted stuff is no good really’. Later speaking to the after sales team I was advised to use my third party protection cover to put right the damaged goods and keep those pieces, still expected to pay full price. After I’d also emphasised the fact I’d paid for premium delivery but been left with nothing more than two bedside tables, a dressing table and one set of draws, I was expected to sleep on a mattress for who knows the number of weeks until a next bed could be delivered! The after sales employee advised I was best to keep what I had as it could take several deliveries whereby items within are likely to be faulty and therefore if need a significant number of days off work to allow for this. Seems quality defects is almost too regular of an occurrence? The team came back late into the evening to assemble the bed after I’d asked them to, although damaged. At this point my grandparents were inconvinced having to come over and be in whilst they returned. Making several communications with the team in store, after sales team, customer services and customer relations all that was offered as a good will would be a refund on my £99 delivery. No further assistance on the plan for re-delivery, getting the order right. I’m now left with nothing but a mattress! The team are aware of this. As a new customer spending nearly £4,000 to have been so inconvenienced with furniture that is far from the quality it’s priced at. I now have no furniture, nothing on its way, I’m in complete shock this is incredibly poor from this company. I can’t advise enough to steer clear, the furniture is far from the quality it is priced at whilst their own employees recognise and openly express this too! The after sales and customer service support is laughable!!”

Helpful Report

Posted 1 month ago

“My daughter ordered 8 pieces of bedroom furniture, and shockingly 7 of them arrived damaged. Before even opening the first box, the delivery team commented that painted furniture from this company is “often damaged”—and they were right. The items had dents, chips, paint smudges, and even warped wood, which suggests it had been wet and then dried out. Customer service was no help at all—they told us to claim on our accidental damage warranty to fix their poor-quality products. Their only offer of compensation was a refund of the £99 delivery charge. The result? My daughter is left with no usable bedroom furniture—including no bed—until we can buy from elsewhere. ⚠️ Avoid this company at all costs. Do not waste your money here!”

Helpful Report

Posted 1 month ago

“Terrible customer service ,we paid for the delivery to your room service but the driver refused to bring it in ,we had to struggle to take it all upstairs ourselves .and found a mark on the wardrobe couldn't get through to customer service when I eventually did they issued me a 20.00 refund ,bearing in mind I spent about 2k ,I will never use them again .”

Helpful Report

Posted 2 months ago

“Delivery dates are awful. Had delivery pushed back 3 times now with now an extra 6 weeks of waiting time whilst being 35 weeks pregnant. Literally ordered this sofa as was told it would 100% be here by mid July”

Helpful Report

Posted 3 months ago

“The swift and attentive response from UNIQUE RECOVERY FIRM when I encountered an issue has left a lasting impression on me. Their prompt action in addressing my concerns and assisting with the recovery of my funds truly demonstrated their commitment to prioritizing customer satisfaction. This experience underscored the importance of thoroughly researching a company's reputation before availing of their services, as it can help avert potential issues such as scams or unsatisfactory service. By taking heed of reviews and seeking recommendations, one can make informed decisions to avoid pitfalls and safeguard their interests effectively”

Oak Furniture Land 1 star review on 9th July 2025

Helpful Report

Posted 3 months ago

“I have used Oak furniture land many times over the years spending 1000's. As a previous go to supplier I ordered bedroom furniture. The wardrobe turned up with even the delivery guys disgusted with the quality of the item. There was damage to a side panel, as a painted item there were areas missed by the sprayer and others which were oversprayed. On top of this one of the legs even had a cut mark in it where cut in the wrong place. Rejecting the item I expected a prompt refund but even this has been a terrible experience. Only a partial refund was given for a random amount. After two follow up calls they admit this was their mistake yet this has still not been corrected.”

Oak Furniture Land 1 star review on 20th June 2025

Helpful Report

Posted 3 months ago

“Ordered furniture around 25 march furniture too be here 5june still not here only too be told it won't be here till end June and they still can't guarantee it too be here at time...staff are completely useless as they put it down too shipment or it's in the small print that delivery can't be guaranteed well if that's the case OAK FURNITURELAND SHOULDNT BE TAKING CUSTOMERS MONEY TIL DELIVERY🤬🤬”

Helpful Report

Posted 4 months ago

“Have had wardrobe and one chest of drawers delivered got to wait until the 29/4 for the bedside units and 22/5 for the other chest of drawers this is stupid having bedroom furniture delivered in e parts.as what we had today will go in our box room my hubby is saying he is going up for a refund as not prepared to wait so long.”

Helpful Report

Posted 6 months ago

“I purchased a dining table and chairs set around four years ago, which came with a warranty/coverage plan. Recently, the base board of one of my dining chairs was damaged, and I submitted a claim for a replacement, which should be covered under my warranty. As part of the process, I was asked to provide a picture of the damaged part. Unfortunately, I didn't have a photo. After several follow-up emails, my claim was ultimately rejected due to the lack of a picture. I then visited Oakland store in my city to try to purchase a replacement base board. However, I was told that they only sell the seat base boards in a pack of four for £120. Since I only need one, this was not a practical solution. The store staff took my order number and claim number, and they confirmed that my warranty should cover the replacement even without the photo. They also said they would follow up with the insurance company on my behalf. Despite this, my claim was still rejected. Following this, I emailed MB&G Insurance six days ago, offering to pay for a single seat replacement myself, but I have not received any response. This is the first claim I have made in over four years of having the coverage.”

Helpful Report

Posted 6 months ago

“I have only giving Oak furniture land one star because it wouldn’t let me right a review otherwise. We have had our two recliner sofa’s for just over a year cost over 3000 and one arm started to peel and this was replaced when the engineer said it was a manufacturing fault. A month later the back of the sofa started to peel the leather is coming off. The engineer called and said it was due to body oil, correct me if I am wrong but we can’t sit on this now because if we have any body oil on our bodies this will cause the leather to peel off. What a cop out obviously this is not fit for purpose as you buy a sofa to sit on. I have owned at least 4 different leather sofa’s and our body oil hasn’t affected any of them? We took out the extra 300.00 warranty to protect the sofa but it’s useless because it’s not as they say a manufacturing fault. This is shocking for a company to behave in this way and believe me I won’t be purchasing anything else with them. I am going to seek advice from a solicitor so that we can get something done as we are still paying for them. I will post what happens on all social media ie Facebook tik tok twitter with my results. I have seen this peeling on many other peoples sofa which were purchased from oak furniture land. Please don’t purchase from them as the wash their hands of anything that goes wrong. I will post what happens and the results when my solicitor starts on the case for me. Keep you updated”

Helpful Report

Posted 9 months ago

“Promised delivery dates cancelled 4 times. Customer service inadequate and conflicting information given. Was told item not actually on the van,after having confirmation the morning of delivery. I called to make further enquiries and was given a different story about delivery. This time I was told the van had broken down! I will never buy from, or recommend Oak Furniture Land. Apalling service. Two days before Xmas to make things worse. Original delivery date was 27 November. 1 star is generous!”

Helpful Report

Posted 9 months ago

“Ordered dinning table and chairs in October said would definitely get before Christmas, delivery date was 11 December, just got message to pick another date as it's not ready nearest day 31st December. Looks like we'll be eating off the floor shocking oak furniture land how dare you advertise Christmas delivery when you can't deliver. Going to try for money back but reading other reviews doesn't look promising SHOCKING.”

Helpful Report

Posted 10 months ago

“DO NOT BUY!!! I have made a purchase order with this company and waited 12 weeks, was told order would come on the 12th of November, then 3 days before after we removed our sofas the delivery was pushed back to the 25th November. After this, i received another notification saying that this order is pushed again for a 3rd time. NO COMPENSATION was offered, even then we decided to try and re-book, turns out this clueless company cant even give me a date of when they will come 😂😂😂 After then speaking to the manager I have been told that it will take at least 13 more weeks hahahaha, so totaling almost half a year for some sofas. If you want to ruin your day and potentially Christmas shop here 👍. Also never seen such customer service in my life, like it was my fault for asking for where my sofas are after 3 cancellations. Was forced to cancel the order after wasting 3 months of my time. Date of experience: 19 November 2024”

Helpful Report

Posted 10 months ago

“Firstly my delivery was cancelled on the day due to the delivery drivers being unwell which is fair enough. We rearranged for the following Monday on a 5pm-7pm slot no one turned up and no phone call to say there weren’t coming customer service is diabolical”

Helpful Report

Posted 11 months ago

“Never use the warranty company that they use .they will not honour there contract with you then oak furniture say not there problem between you and home serve.”

Helpful Report

Posted 11 months ago

“Stay away, last year we waited months after one of the sofas delivered was a completely different model. Couldn’t anyone see that prior to delivery. This time we thought we would give them another go. The bedside cupboard didn’t arrive, the bed had the wrong parts and the mattress was damaged. Brilliant, you just couldn’t have got it more wrong if you tried.”

Helpful Report

Posted 1 year ago

“THIS IS A FRIENDLY WARNING TO ANYONE THINKING OF BUYING A `HASTINGS` LEATHER SOFA FROM OAK FURNITURE LAND..... DON`T BOTHER!!! GO ELSEWHERE!!! OR YOU`LL FINISH IN THE SAME SITUATION AS US!!! WE`RE JUST INTO OUR SECOND YEAR OF OWNING THE 3 SEATER AND 2 SEATER ELECTRIC RECLINERS IN TAN. WE ARE STILL PAYING EVERY MONTH FOR THESE ITEMS BUT THE SEATING HAS SUNK SO LOW, IT`S LIKE SITTING ON THE FLOOR!!! WE WERE ADVISED AT THE POINT OF SALE, TO CONSIDER TAKING OUT A 5 YEAR COVER PLAN FOR `PEACE OF MIND!!!` IT WAS ANOTHER £300 ON TOP OF THE COST OF THE SOFAS, BUT WE PAID IT. THE GUY SAID IT WOULD COVER THE COST OF ANYTHING GOING WRONG WITH EITHER SOFA. THIS IS A LIE!!!!!! WE GOT IN TOUCH WITH THE INSURANCE COMPANY TO TELL THEM THAT BOTH SOFAS WERE SAGGING BADLY AFTER SUCH A SHORT SPACE OF TIME, SO THEY SENT SOMEBODY ROUND.....I BET YOU CAN GUESS THE REST!!! OUR SAGGING SOFAS WERE DUE TO `WEAR AND TEAR` AND NOT THE FAULT OF THE MANUFACTURERS. AS A WORKING FAMILY WHO ARE OUT MOST OF THE TIME, I WOULD DISAGREE THAT THESE SOFAS HAVE BEEN OVERUSED......AND IN SUCH A SHORT TIME FRAME FROM WHEN THEY WERE NEW!!! SO BASICALLY, THE SOFAS ARE FILLED WITH A DEFECTIVE PRODUCT THAT FAILS VERY QUICKLY, AND THE INSURANCE GUYS THAT CALL OUT, HIDE BEHIND THE FACT THAT THE SOFAS `HAVE BEEN USED!!!` WHAT DO MOST PEOPLE WANT TO DO WHEN THEY SPEND OVER £3,000 ON A COUPLE OF SOFAS? SIT ON THEM I WOULD SUGGEST!!!! IF YOU MAKE THE MISTAKE OF BUYING ONE OF THESE OVERPRICED, DEFECTIVE SOFAS, PLEASE DO NOT SIT ON IT, AS THE INSURANCE PEOPLE WILL HAVE YOU FOR `WEAR AND TEAR!!!!` AVOID!! AVOID!! AVOID!! I`M NOT TOTALLY SURE WHERE TO GO FOR A NEW SOFA THESE DAYS, AS MY BROTHER HAD THE SAME PROBLEM WITH ONE FROM SCS. THESE SOFAS ARE BIG MONEY TO PEOPLE IN THE CURRENT FINANCIAL CLIMATE, SO THEY SHOULD BE BUILT TO LAST!!! QUITE FRANKLY, THEY ARE`NT. THEY`RE BUILT TO FAIL, SO YOU HAVE TO SPEND AGAIN IN A COUPLE OF YEARS TIME. SO MY ADVICE WOULD BE TO AVOID ANY OAK FURNITURE LAND PRODUCT, AND DON`T TAKE ANY COVER OUT TO PROTECT THEM.....IT`S NOT WORTH THE PAPER IT`S PRINTED ON!!! SAVE YOURSELF THE AGRO WE`VE HAD AND JUST DON`T GO TO OAK FURNITURE LAND.... EVER!!!!”

Helpful Report

Posted 1 year ago

“Absolute rubbish quality. Non spring loaded seats, big lumps of cheap foam that flatten quickly. Whatever you buy looks to replace it in 4 years time. The extra insurance is dealt with by a third party insurance, absolutely terrible aftercare. I would never buy from these people again. It's all cheap made to look like quality.”

Helpful Report

Posted 1 year ago

“Very poor experience. When purchasing our wardrobes and chest of drawers we enquired about refund policies, and was assured numerous times "we aren't trying to scam anyone". When delivery was first attempted the crew did not even take the wardrobe off the van, the unfriendly delivery team said "that won't fit" and didn't even attempt. We arranged a second delivery where an attempt was made but sadly the product would not fit up the stairs. We have now had to return out product, and rather than getting our full cost paid back, we have had to pay a return fee, and also still pay for delivery. We are now £240 out of pocket, and have no furniture to show for it, plus the added stress of having to deal with multiple days waiting in for delivery men. I cannot recommend oak furniture land at all. The return fees were not explained to us, we were given the order paperwork to sign with important information glossed which has now left us significantly out of of pocket. Avoid.”

Helpful Report

Posted 1 year ago

“Ordered a new bed and matress. The bed is faulty missing a section and the matress was delivered with packaging filthy and ripped meaning the matress was dirty and damaged. The customer service team ) what customer service) said nothing they can do. Should have not refused the matress. And the bed have to accept as is.. REALLY WE HAVE CONSUMER RIGHTS....now left with no bed and a disabled husband... disgusting and shocking service”

Helpful Report

Posted 1 year ago

Oak Furniture Land is rated 3.8 based on 1,770 reviews