Oak Furniture Land Reviews

Name: Oak Furniture Land
Address: DC2 Viscount Way, Swindon
Rating: 3.82

3.8 Rating 1,767 Reviews

70 %

of reviewers recommend Oak Furniture Land

Company Reviews

Product Reviews

4,479

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Phone:

0800 440 2253

Email:

social@jbglobal.co.uk

Location:

DC2 Viscount Way
Swindon
SN34TN

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Oak Furniture Land 2 star review on 25th September 2024

Nadejda Pattiyage

Oak Furniture Land 5 star review on 29th July 2024

Julie T

Oak Furniture Land 1 star review on 20th June 2024

Dhnw19672

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We bought a sofa for just under £2000. We had to order the additional delivery (£60-70) as the only standard delivery they offer is on a Monday and we both work all day on a Monday so this wouldn't work. When the item arrived we got half of the sofa in and the foot stool to then be told our other half isn't in the van. Not the delivery drivers fault as they didn't load the van. The earliest they could then redelivery the next part was the following Tuesday. Which isn't good enough when we have events planned after moving into our new home. When talking to customer services the best they can offer is a £50 voucher (which is less than our FAILED delivery fee) which will only buy one or two items at their store. When quite frankly I don't want to give them any money. Robert the customer service manager couldn't refund our delivery fee and now we're left with only option of waiting and then spending more money in there shop as we don't need the items the £50 voucher would buy. Atrocious service and we're discussing a full refund of the whole sofa and experience because you do not deserve our money.”

Helpful Report

Posted 1 year ago

“Delivered damaged furniture missed the date they promised too replace it .Failed to call back after promising to. I have sent pictures they have accepted liability I bought there insurance the table has been in my possession 21 days 18 days waiting for replacement.”

Helpful Report

Posted 1 year ago

“Disgraceful outfit - avoid like the plague . Failed to deliver furniture- bought and paid for . Used excuse of driver emergency - won’t deliver until next week - left with a cleared out room Customer services are a joke and it’s “like it or lump it “ and we’ve had your money - get lost 😡”

Helpful Report

Posted 1 year ago

“Bought a 2 and 3 seater from the store with extra paid for delivery and installation, delivery arrived at 7.30pm team had to borrow a knife to open the boxes and then brought the furniture into the house to discover one of the zips that holds the arm piece on was damaged, I agreed to sign the delivery note and accept the sofa which was a mistake I should have sent it back out with them as the customer service from store and head office is nothing short of outrageous a true case of we've got your money so do one avoid at all costs”

Helpful Report

Posted 1 year ago

“Failed deliveries, faulty products, shocking service apart from the delivery drivers who were very apologetic each time they delivered a poor quality/damaged item. Six items ordered,,delivered at various times over several months and had to be returned. A very long story which began in February and Finally ended in October. Won’t be using this company again.”

Helpful Report

Posted 1 year ago

“Bought two reclining sofas 2 years ago happy with them until the one chairs foam started to lose its shape and not reform. Having taken out additional insurance which states we are covered for " Loss of resilience to foam and fibre interiors." I asked for the cushions to be replaced so the sent out an inspector who reported that it was fair wear and tear. I complained and they sent another inspector out (Mechanical Breakdown & General Insurance Services Ltd ) who told me that the foam had failed and he would report that and we would be contacted on how a repair would be carried out. He also mentioned in the report that I was of middle built stature. After a few weeks I emailed again and was told claim refused as it was fair ware and tear .. I have asked where to go from there and waiting for a reply. Got to ask...What is the definition of fair wear and tear on a sofa. We sit on it for 3 hours on evening and I`m middle built stature. Surely that`s a low average. We have no kids to jump on it and no pets. Our insurance is for 5 years ...should the sofa last that long before the foam fails ? Claim Reference: 410622”

Oak Furniture Land 1 star review on 7th February 2024

Helpful Report

Posted 1 year ago

“A member of staff greeted us and asked if we were looking for anything in particular. We told her sofas and coffee tables. Fine. She showed us an online catologue of coffee tables. Which we had already seen at home. We then said we would like to browse the store. The assistant followed on our heels around the store. Whenever we stopped to discuss an item she very rudely butted in on our conversation with her opinion. When we finally decided to think about the items needed the assistant quoted What is there to think about you must know what you want.!, We were so insulted and intimidated by the pressure to purchase.that we would never go into the Tunbridge Wells store again. If the staff are trained to do this then I feel that more customers will walk away.”

Helpful Report

Posted 1 year ago

“Don't buy if you live in northern ireland. Cause they won't deliver to you. Worst company I've ever dealt with. They were good enough to take my money.After waiting weeks for my furniture it was cancelled twice Cause of my address. Got a full refund. Not a happy customer.”

Helpful Report

Posted 1 year ago

“Visited the store in Uddingston and ordered 2 bookcases at nearly a thousand pounds and paid nearly an extra hundred for delivery into the room and take packaging away. My wife returned to the store the next day and ordered six dining room chairs and over a thousand pounds and again paid the extra for delivery, unpackaging etc. Same salesman said he would put it on the same order and so they would be delivered together. Result thinks I! think again - 3 guys pitched up in a van that looks as though it had come off the scrap heap but no chairs on board! They unwrapped the bookcases outside and then carried into the study and proceeded to put the handles onto the doors. As they were about to leave, I had a good look at everything before signing off only to find a handle not screwed in properly. Why do we pay these goons to do such a poor job. The fault sadly lies with the salesman who had not put both items on the delivery sheet due to a computer issue and he forgot to go back to it. No apologies and now waiting for the second delivery of chairs - I can hardly wait. I won't be buying from this organisation again. They really need to look at their service including obviously the sub contractors who deliver with unmarked vans!”

Helpful Report

Posted 1 year ago

“unfortunately the customer service is very poor. also the quality of service is not really efficient. i hope i never ordered anything to them.”

Helpful Report

Posted 1 year ago

“I bought a mirror which took 2 weeks to deliver, when it arrived my husband was working away so I had to wait for him to return to put the mirror up which was 2 weeks after delivery, the mirror is to heavy for the wall, so I tried to return it and explained but they said they couldn't cause I had 7 days to return it, which wasn't long enough. Now I am stuck with a mirror I don't want.”

Helpful Report

Posted 1 year ago

“Can you imagine spending Christmas on the floor? If no then order sofas from Oak furniture. My sofas supposed to be delivered today but instead I get a text this will be possible after Christmas. Oak furniture, you ruined my Christmas. Never ever again. 😡😡😡”

Helpful Report

Posted 1 year ago

“The sofa is 3yrs 6mth it looks well passed its years colour is peeling on the area at the armrest cushions are failing and collapsed at the middle the insurance is worthless told us wear and tear 2 people live here so wear and tear is not a viable reason for the way this sofa is looking I have bought a few items from oak furniture land and I will never purchase another thing the quality and service is not acceptable”

Helpful Report

Posted 1 year ago

“My partner and I order 2 Evie sofas which eventually arrived after 2 cancelled delivery dates , 4 months down the arm on one has a but completely broken off ( so much for there non wobbly non creaking solid made by professional carpenters with a life time frame guarantee ) went in to the store to make a complaint , salesman sent email , since then now 4 weeks later a 5 phone calls we are still waiting for an appointment for a engineer to come and have a look at it . The arm is getting worse every day at this rate it will be unrepairable by the time they get here ! Very bad after service so far .”

Helpful Report

Posted 1 year ago

“Cancelled delivery twice with no explanation. Extremely poor service. Avoid at all costs.still waiting along with many others , read the reviews and look on the social media pages. Shocking!”

Helpful Report

Posted 1 year ago

“Had the soffas deliverd yesterday, took the glass out of the window to make deliver easier, save them coming through a narow hallway. The rang me @8.05am saying they where ouside my house ! only to find out they where 4 miles away at the wrong address !!! then they decided to put my postcode in there satnav to bring them to my address(my poste code was down on the delivery address) 40 miunits later they turned up only to say you sould be glad it's us that delivering your sofa and not the other team as they would leave my soffa on the street ! I told them that i have paid £49.99 for the room of choice Delivery, its not down on my paper work he replied rudely !! makes me wonder if they were after a tip or expecting me to hand him extra £49.99 for there effort ! Reported them to the store only to finde out im no the only one to complain about this sort of activity carried out by the Delivery team !!”

Helpful Report

Posted 1 year ago

“Delivered a faulty sofa twice - both times it was poorly packaged and damaged in transit on top of having manufacturing faults. It was clearly a faulty line of sofas which they were aware of - the delivery guys said this was a known issue but OFL keep on pushing out the sofas anyway hoping people will keep them and just opt in for someone to come in and repair them, pretending not to know about the issue. Their customer service start off very polite and become very unfriendly super quick when you refuse to accept someone coming round in 5 weeks time to upholster what is clearly a faulty, low quality item that you've paid full price for. Truly poor quality products and poor customer service. This farce has been going on for 3 weeks now and no closer to a resolution. I'd advise staying away from this retailer”

Helpful Report

Posted 1 year ago

“Bomarded by a salesman as soon as we walked in! Asked to be left alone just to look around. He couldn’t leave us alone and kept following us and trying to talk and sell! We again asked to be left alone but he still found us and tried to engage with us. We left the store and would never buy from this company.”

Helpful Report

Posted 1 year ago

“Apalling company, appalling customer service. My elderly grandmother waited 3 months for her sofa to be delivered following moving back to the UK, relying solely on the stools that she was able to bring back. Upon delivery of the sofa, the wrong sofa was delivered and the next available delivery was another 3 months after this. Having shared with the company the situation, we were informed my grandmother would receive compensation as well as being able to keep the incorrect sofa as a goodwill gesture. We were continually fobbed off when chasing an update on this ("we will call you tomorrow" or "the handling agent isn't in the office right now") before finally being told the most we would receive is a £50 in-store credit coupon for a company we would never dream of using again. Please avoid at all costs.”

Helpful Report

Posted 1 year ago

“We didn’t purchase anything in the end. We could have spent over £2,000 at least. Put off by the hard sell. As soon as we walked in, we had a salesperson confront us. She asked what are we looking for. We said we just wanted to look around. We proceeded to walk around looking at leather sofas. Everywhere we were we found her sitting at a dining table, or on a sofa constantly asking us if we had found anything of interest. Totally put us off, and we left the store. Never again. Merthyr Tydfil Store.”

Helpful Report

Posted 1 year ago

Oak Furniture Land is rated 3.8 based on 1,767 reviews