This company should have been 5+ stars (but one department let the others down). Ordered items on 25th September 2021. The store’s sales staff member was brilliant. On 5th January 2022 delivery arrived. The delivery staff were brilliant. We paid for delivery only, so we would unwrap. The 6 drawer chest was broken in three places, although the box was not damaged at all, contact the company’s AFTER delivery department. They agreed to send a replacement and also stated that once delivery was made they would be in contact to discuss compensation. Then it all went wrong. The dinning table had a manufacturing fault where the centre inlay was well . . not centred, in fact it was on a tilt to the rest of the table. Contacted the AFTER delivery department and they said there was nothing wrong with it and that it was an expansion gap. We pointed out that as the centre inlay was glued in (we would see the glue) how was it going to move should it expand? Following day we took our photos and the table to the store. As soon as we showed the photos the response was “it’s a manufacturing fault, should not be like that”. The first member of staff showed it to another staff member who, without any prompting, said the same thing. Store emailed customer services and told them the table needed replacing. Next day we rang the AFTER delivery department who, after much resistance, begrudgingly agreed to replace the table but they stressed it was ONLY because in one place there was no gap between the inlay and the outer table surround. I when on to explain that when the broken chest was collected it would not be boxed as we did not want to move it as the right side was broken and the left front was not joined to the left side and didn’t want it completely falling apart on us (we are pensioners, my husband being 76 at the time). The rep would not engage on this and ended the call. A few days later my husband rang sales, explained situation, staff member apologetic and upgraded delivery to delivery, unpacking and assembly. End of January received email asking us to contact the company. New delivery arrangements had only been partly entered into their system and it showed we needed to pay for this service and that we had delivery, unpacking and assembly booked but in a delivery only time slot. I explained the history and the BEFORE delivery department staff member was brilliant. She got the charge removed, updated their system and said she would try to get the delivery on the same day (2nd February) but with an extended time slot. Later, when we looked on line, we decided to move the delivery to 8th February as it was the only time slot available, at the time, for this delivery type in February. We have received the replacement items, the delivery staff were brilliant and the furniture is great - as we saw it in the store and as we expected it to be in the first place. No Oak Furniture Land have not been in contact to discuss compensation - that must have been the update in delivery (although it was not offered by the AFTER delivery department.