Worst experience I have ever had! Ordered 8 items in store. Paid for premium (£99) and 5yr cover (£250) on top of the items coming to almost £4k! To begin with the staff member in store forgot to add the wardrobe onto my order. So to order separately I’d need to pay the delivery(£99) and the cover (£250) again! When I raised this with the store they said as a good will gesture they will void the extra £99 for the delivery of the wardrobe (that was supposed to be on the original order!). On arrival 98% of the items were damaged, it was only the two bedside tables that were not. The guys delivering identified the damaged and re-loaded the items back onto the van knowing I had expressed that I had nothing but a mattress since my old furniture had been removed to make way for the full delivery on this date. Can I also add that the delivery drivers made several comments about these issues being a classic case with the painted furniture quoting ‘the painted stuff is no good really’. Later speaking to the after sales team I was advised to use my third party protection cover to put right the damaged goods and keep those pieces, still expected to pay full price. After I’d also emphasised the fact I’d paid for premium delivery but been left with nothing more than two bedside tables, a dressing table and one set of draws, I was expected to sleep on a mattress for who knows the number of weeks until a next bed could be delivered! The after sales employee advised I was best to keep what I had as it could take several deliveries whereby items within are likely to be faulty and therefore if need a significant number of days off work to allow for this. Seems quality defects is almost too regular of an occurrence? The team came back late into the evening to assemble the bed after I’d asked them to, although damaged. At this point my grandparents were inconvinced having to come over and be in whilst they returned. Making several communications with the team in store, after sales team, customer services and customer relations all that was offered as a good will would be a refund on my £99 delivery. No further assistance on the plan for re-delivery, getting the order right. I’m now left with nothing but a mattress! The team are aware of this. As a new customer spending nearly £4,000 to have been so inconvenienced with furniture that is far from the quality it’s priced at. I now have no furniture, nothing on its way, I’m in complete shock this is incredibly poor from this company. I can’t advise enough to steer clear, the furniture is far from the quality it is priced at whilst their own employees recognise and openly express this too! The after sales and customer service support is laughable!!