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Oak Furniture Land Reviews

3.9 Rating 1,719 Reviews

72 %

of reviewers recommend Oak Furniture Land

Company Reviews

Product Reviews

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Phone:

0800 440 2253

Email:

social@jbglobal.co.uk

Location:

DC2 Viscount Way
Swindon
SN34TN

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Oak Furniture Land 1 star review on 11th March 2024

Oak Furniture Land 1 star review on 11th March 2024

Oak Furniture Land 1 star review on 7th February 2024

Oak Furniture Land 1 star review on 11th May 2023

Oak Furniture Land 1 star review on 31st August 2022

Branislav Gocal

Oak Furniture Land 1 star review on 1st August 2022

Oak Furniture Land 1 star review on 1st August 2022

21

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Simon the sales person at Worcester Blackpole was absolutely brilliant in explaining all aspects regarding what we wished to purchase. He advised us and there wasn’t any pressure on us to buy anything so we felt so comfortable in our time at the store . I hope this will get back to Simon and the company as they both deserve praise. We will definitely be shopping there again when other furniture is needed. Regarding any score that would be asked about our experience, it would be 30 out of 10 as we have never received such excellent service and we are both Seventy Years old.”

Posted 3 months ago

“I want to give my thanks and praise to Chris in Eastbourne today as not only did I receive excellent customer service in store and again repeatedly changing my deliver but today I have changed one of my items and the other item has since reduced . Not only did he change my item but he gave me the extra saving to one of my other items . His kindness has blown me away . Please pass on this review to him on my behalf”

Posted 5 months ago

“I was so happy with the service I received from Oak Furniture Land in Tollgate today. The lady serving me was so helpful and kind, the man was so Helpful too. I had such a warm welcome , I purchased a chair. Thank you both for making my day.”

Posted 6 months ago

“Sam and mike who delivered my sofa today 28/03/23 was great they did a fab job they are a credit to oak furniture land many them to both of them”

Posted 1 year ago

“Issues with our brand new sofa , replacement within a few days , thank u to customer services and also to the two delivery guys (1.2.23), they were very helpful, even checking the other sofa and altering it , it had not been fitted properly by the original delivery guys”

Posted 1 year ago

“Delivered as ordered. No issues pleased with the, chest, bedside table and coffee table. This is third time I have used Oak Furniture land never had any problems. I’m”

Posted 1 year ago

“I have pretty much furnished my entire home with their furniture. I have had excellent service each and every order placed. My first purchase was 2013. I had bedroom chest of drawers that developed a split in the wood 2 years after my purchase. I contacted them and without hesitation they sent out a replacement item and removed the old one. All of the pieces that I have are in excellent condition. I placed an order back in July and whilst waiting for my order to be delivered they had a sale and the prices reduced each by over £100. I contacted them and they immediately refunded me the price difference.”

Posted 1 year ago

“We were quite concerned about all the negative reviews but am happy to say that, despite one delay on delivery date, all our furniture arrived on time, when they said it would, and in perfect condition. The delivery guys phoned us 10 mins before arrival. They were very polite; the furniture was built in situ; we were asked to check that we were satisfied with everything. I cant fault them at all.”

Posted 1 year ago

“I spoke to customer service as my items arrived damaged very helpful waiting for replacement.I had some bedroom furniture last year was very pleased with that looks lovely in the room”

Posted 1 year ago

“I RANG TELFORD OAK FURNITURELAND SEVERAL TIMES ENQUIRING ABOUT THE STOCK OF A CERTAIN RANGE OF A 7 DRAWER CHEST OF DRAWERS FOR OUR SPARE BEDROOM. EVERY TIME I CALLED THE GENTLEMAN I SPOKE WITH ALWAYS CHECKED TO SEE IF THERE WAS ANY STOCK. LUCKILY TODAY I CALLED AND THE ONE I WANTED WAS IN STOCK SO THE GENTLEMAN PUT A RESERVE LABEL ON IT. WE HAD TO TRAVEL 30 MILES BUT IT WAS WORTH IT THE SERVICE WAS BRILLIANT THE PERSON WHO SERVED US REMEMBERED ME CALLING SEVERAL TIMES . THANK YOU TO RYAN AT THE TELFORD STORE FOR THE AMAZING SERVICE NOTHING WAS TOO MUCH TROUBLE.”

Posted 1 year ago

“Michael Hackworthy helped me order the right sofa when I had made the wrong decision Many thanks to him.”

Posted 1 year ago

“I would like to thank Michael at the Stevenage store for his assistance when I bought a bedside table. He was very knowledgeable, friendly and efficient. Nicely laid out store. Thank you”

Posted 1 year ago

“We are more than happy with our furniture .After reading so many bad reviews we were a bit concerned but we were so impressed .Delivery was on time and guys were so nice .our funiture is really lovely .”

Posted 1 year ago

“OH DEAR Seems im another victim of bad service from this company. Had enough now so will cancel my order and i can not recommend this company to anyone. i have lost so many days waiting in and same situation, text messaged stating part of my order is missing, really its one wardrobe so how can that be right??? i feel its a shame as shop staff are trying their best but feel the firm is hanging in there just so be careful is my advice. i went into store to be shown on the screen a label placed on my order and definitely being delivered this time .... guess what cancelled again.”

Posted 1 year ago

“I cant really fault OFL customer service … when you finally get through to them. The delivery guys Perry and Mick were absolutely super. Upon arrival were very friendly polite and helpful. They assembled the sofa for me. Very professional and a credit to the company”

Oak Furniture Land 5 star review on 28th April 2022

Oak Furniture Land 5 star review on 28th April 2022

Posted 2 years ago

“James Colquhoun and Warren Smythe delivered a 2 and 3 seater sofa to my 92 year father. They were so very helpful, polite and friendly, nothing was too much trouble for them. Thank you so much. You both are a real asset to Oak furniture land.”

Posted 2 years ago

“We did have some problems with delivery of our items and then only one part of our three seater sofa arrived, and we had to wait 9 days for the other part to come but there are some people that work for Oak furnitureland that deserve a special mention. Firstly, I would like to thank and give a special mention to Kyle that works in Customer service in Swindon. Kyle went above and beyond when our initial delivery was cancelled and rang me back to try and get the delivery arranged before Christmas, thank you Kyle!! Also special thanks go to Jan and Damyian for a brilllant premium delivery service. They were helpful and professional and very friendly and assembled our sofa and took all the packaging away afterwards.”

Posted 2 years ago

“Recently bought a whole new set of bedroom furniture. Sad that the salesman had no authority to make discounts given the size of the purchase however the price was clear. I think a business shows it’s true colours when things don’t go to plan. The goods were delivered on the agreed day (purchased in August, delivered in October) and with preceding emails and phone calls to keep me informed. Once I had unpacked it all I realised the bookcase was too big. It all fit, I had measured, but it didn’t look right aesthetically. I rang the company and asked if I could return the big bookcase and have the smaller one instead. This was no problem. There is a returns fee clearly posted on the website which was knocked off the refund of the price difference between the two items but I was not charged another delivery fee. The day after delivery/collection I had an email saying my refund had been processed but may take a few days to appear. The next day it showed on my credit card account. The whole process was so smooth. I would definitely use this company again and not hesitate to recommend them. The furniture itself is gorgeous and I’m really happy with it.”

Posted 2 years ago

“Ordered a Gplan Seattle 3+2+1 suite. Addy Khan searved us and was very helpfull and knowledgeable about the product. He impressed enough that I made a seperate trip there just to deal with him. I Highly recommend Furniture Village Chelmsford and especially Addy Khan. Will use for any future needs.”

Posted 2 years ago

“Went on website to look for dining room Unit began to go thru order process Then at end realised it was 12 weeks Delivery abd 99 pound for a slot of my choice. Or 50 pound standard delivery Declined and found the sane looking oak unit in stock with another supplier abd free delivery. Turned up 2 weeks later Go elsewhere”

Posted 2 years ago

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Oak Furniture Land is rated 3.9 based on 1,719 reviews