I bought a Goodwood Lounge Suite on the 22/06/2021 which there already was a problem as my son Shawn Henry couldn’t get the order through. I was going to tell him to leave it but I was so happy to get a new lounge suite. I paid cash for it on the 23/06/2021. I then got a delivery date of the 3/11/21 which I was shocked with as that was 18 weeks for a lounge suite but I accepted this. We had to collect furniture for others in my family who had bought from Oak Furniture Land clearance sale on the 31/9/21 so because we could only hire a van for the weekend and not just a day I was giving my lounge suite, which I bought from DFS 5 years before that, to a friend so we took it to her and sat on garden furniture for over a month. I then got a text message to contact Oak Furniture Land who in turn told me there was a delay for my delivery to which I as my son who had left Oak Furniture Land at the time told me my 3 seater was sitting in storage as he had inside information. I then asked the person I spoke to if I could have my 3 seater delivered as I know it was in the warehouse to which he said yes that could be arranged so he cancelled all the deliveries and didn’t put any delivery in. I then called as the delivery was late, only to be told I wasn’t getting my 3 seater. Due to the fact that the mistake was on Oak Furniture Land’s part they delivered my 3 seater on the 4/11/2021, which was greatly appreciated. We still have 2 Goodwood electric arm chairs outstanding which was supposed to be delivered on the 01/12/2021 for the first time, which got cancelled. Now by this time I am totally frustrated as all I would like is my furniture that I had ordered and paid for in June 2021. They reimbursed me my delivery charges as a good will gesture which I wasn’t happy about but accepted it. I then got a delivery date for my 2 Goodwood electric arm chairs of the 13/12/21 which I kept a close eye on and was told the labels were printed, by a sales person at Oak Furniture Land when I went into the Chester Store on the 11/12/21 which means the rest of my suite would be delivered on time, as it was on the delivery route. I then get a call at 16.55 on the 13/12/21 telling me there was a delay with my 2 Goodwood electric arm chairs, oh I was furious. The lady who’s name I didn’t hear because I was so fuming said she would call back on the 14/12/21 with a new delivery date. I called the number for delivery a while after and spoke to another lady who I didn’t get the name of and said to her how furious I was she reimbursed me another £50 as another good will gesture, which I have accepted but that isn’t the point. I was told by an employee that my lounge suite has gone to someone else as the labels were printed so it should have been delivered yesterday BUT NOT DELIVERED. I would like to just inform Oak Furniture Land I will be taking this situation further as to treat a customer like this is totally unprofessional.