Happy to take a large amount of my money in early Sept and I accepted a disappointingly long 16 week wait for delivery. Just before delivery date received a short and uninformative email saying there were delays. Called in to local shop to ask when I could expect delivery, they were helpful but told me it was probably May, another 5 months wait. Have just spent an hour and a quarter in holding queues to get through to customer services on phone to cancel order and I think not unreasonably to ask for some compensation for a long wait, in which time I could have bought elsewhere and had furniture by now and for holding on to a large amount of my money for 3 months. I asked to speak to a manager but this apparently was impossible. Totally disgusting customer care.....but very happy to hold onto my money for weeks. I wont ever buy there again and would suggest to others that there are better furniture companies out there to give your custom to.